Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 20, 2024
Subject
SUBJECT: MICROTRANSIT PILOT PROJECT UPDATE REPORT
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on the MicroTransit Pilot (MTP) Project in response to Board Motion 42 Microtransit Pilot Project.
Issue
ISSUE
In September 2023, the Board authorized operational changes as soon as possible to improve performance in low-performing zones, and increase marketing efforts to bolster community awareness of the program - all of which have resulted in an increase in ridership and a reduction in the cost per revenue hour. This update includes the effectiveness of the fare increase, public outreach, program optimization, performance enhancements, cost reductions, and solicitation status.
Background
BACKGROUND
In 2017, the MTP Program was designed as a three-year project to test the delivery of a new on-demand ridesharing service model for public transit throughout Los Angeles County. This program aimed to provide complimentary service to Metro's fixed-route bus and rail network. Metro is now fine-tuning the operating model to achieve financial sustainability so that the MTP can be considered for permanent service.
In January 2024, MTP staff addressed the September 2023 Board Motion 42 Microtransit Pilot Project (see Attachment A) - Part B by Directors Najarian, Butts, Dutra, Hahn, Barger, and Horvath:
* Before raising the fare to $2.50, report back on the feasibility of incorporating Micro Transit services into the existing discount programs, including, but not limited to, Low Income Fare is Easy (LIFE), GoPass, Senior, etc.
* Report back on the feasibility of establishing a $1.75 rate for riders connecting to other fixed-route Metro services.
Discussion
DISCUSSION
Since October 2023, MTP has continuously improved by implementing various internal operational changes to enhance operator availability and reduce overti...
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