Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
FEBRUARY 19, 2026
Subject
SUBJECT: RAIL STATION ELEVATORS HOME LANDING
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to award a 24-month, firm-fixed-price single-source contract, Contract No. OP135390000 in the amount of $9,860,758.41 to Mitsubishi Electric US, Inc. to upgrade the existing Rail Station elevator control system, and implement Home Landing Security upgrades with an operational safety feature allowing elevator doors to remain open on the main egress level when not in use by passengers, subject to the resolution of any properly submitted protest(s), if any.
Issue
ISSUE
Metro's public-facing rail station elevators are at times misused as shelter or loitering, resulting in substantial elevator cleanups and loss of use, disproportionately impacting access to customers with disabilities. To address the equipment misuse, Metro is implementing a Home Landing Security (HLS) system throughout its public-facing elevators. The HLS system is a door-open-home landing feature, such that when an elevator is not in use, the elevator car descends to the lowest floor (home landing). The elevator remains on the home floor with doors open until the elevator is called for use. At present, approximately 40% or 72 of the 180 total customer-facing elevators have the HLS system in place. The remaining elevators are older, requiring equipment upgrades to allow reprogramming and support inclusion of the HLS security feature.
Background
BACKGROUND
Elevators are a critical component of the station experience, particularly for customers with disabilities, bicycles or other belongings, and parents with strollers. They are also susceptible to misuse because of the confined nature and placement relative to the overall passenger flow of a station. From January through June 2024, there were nearly 150 complaints about station elevators logg...
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