Metro - File #: 2025-0347

• File #: 2025-0347
• Type: Informational Report
• Status: Agenda Ready
• File created: 4/25/2025
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 6/18/2025
• Title: RECEIVE AND FILE status report on the bus and rail service changes effective Sunday, June 22, 2025.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Century City, City of Los Angeles, Del Mar Station, Gateway Cities (Southeast LA County) Service Sector, Gateway Cities subregion, Informational Report, LAX/Metro Transit Center Station, Light rail transit, Lincoln/Cypress Station, Long Beach, Los Angeles International Airport, Metro Rail A Line, Metro Rail C Line, Metro Rail E Line, Metro Rail K Line, Olympic games, Pacific Palisades, Pasadena, Redondo Beach Station - South, Ridership, San Pedro, Santa Monica, South Bay Cities subregion, South Bay Service Sector, Terminals (Communications), Transit centers, Travel time, West Hollywood, Westchester/Veterans Station, Westside Cities subregion, Westside/Central Service Sector, Willowbrook, Willowbrook/Rosa Parks Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 18, 2025


Subject
SUBJECT: JUNE 2025 SERVICE CHANGE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on the bus and rail service changes effective Sunday, June 22, 2025.

Issue
ISSUE

Metro makes service changes twice a year in June and December to improve service for our riders. These service changes are also coordinated with bus and rail operator assignment changes required by the labor contract.

Background
BACKGROUND

The most recent service change was implemented in December 2024 with no issues encountered with implementation, which included the transfer of two Metro lines to Pasadena Transit, detouring of the G Line at Van Nuys Station, and significant route changes at Elysian Valley (Line 96 now 296) and Willowbrook (Line 260). Ridership continues to increase, with the data from Q1 CY25 showing year-over-year growth of 4.3% for bus average weekday ridership and 3.5% for rail average weekday ridership.

Average weekly bus on-time performance has also improved from 73.4% (March 2024) to 75.0% (March 2025) in response to the many improved bus schedules, additional field supervision, operator hiring, and low bus service cancellation rates, all of which contribute to improved reliability since the December 2024 service change.

For the Metro bus system, the June 2025 service change will focus on enhancements to routes and schedules to improve reliability, connectivity, and access for customers, as well as adjusting bus lines for ongoing impacts from the fires in January 2025.


Rail service ridership continues to recover, with Q1 CY25 average weekday rail ridership at 57.2% and average weekend rail ridership at 78.4% of pre-COVID levels, compared to 55.3% weekday and 74.5% weekend ridership recovery a year earlier in Q1 CY24.

Rail on-time performance remained high at 99.13% for Q1 FY25 (January to March 2025) compared to 99.2% for...