Legislation Details

File #: 2026-0361   
Type: Rule / By-law Status: Agenda Ready
File created: 5/6/2026 In control: Operations, Safety, and Customer Experience Committee
On agenda: 7/16/2026 Final action:
Title: ADOPT the revised Service Council Bylaws.
Sponsors: Board of Directors - Regular Board Meeting
Indexes: Customer service, Governance, Rule / By-law, Safety, Strategic planning
Attachments: 1. Attachment A - Revised Service Council Bylaws, 2. Presentation
Date Action ByActionResultAction DetailsMeeting DetailsAudio
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Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JULY 16, 2026

Subject
SUBJECT: REVISION OF METRO SERVICE COUNCIL BYLAWS

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATION

Title
ADOPT the revised Service Council Bylaws.

Issue
ISSUE

The Bylaws of Metro's Service Councils were last updated in October 2024. Since then, state legislation has been adopted that affects the operation of the Service Councils. This update incorporates the changes made with the adoption of AB 3123 and SB 827. Service Council Members also requested additional updates to their Bylaws.

The Service Council Bylaws state that amendments are subject to Metro Board approval.

Background
BACKGROUND

The Metro Board created the Governance Councils in 2002 to guide the Service Sectors. The primary role of the Governance Councils was to conduct public hearings and to review and approve proposed bus service changes to bus routes operating within the divisions overseen by their General Managers, regardless of where those routes operated.

In fiscal year 2010, the functions performed by the Service Sectors were recentralized. These changes were memorialized in the 2011 update to the Bylaws, which reflected those changes, including oversight of the General Managers, removing their duties and budgets, and re-centering the five Service Sector staffing and headquarters in Metro Gateway headquarters. Operations, Service Planning, Scheduling, Labor Relations, and Safety functions were realigned, and the primary role of the Councils was preserved, as were the requirements for membership and the nominating authorities and process.

In October 2024, the Bylaws were revised to incorporate changes such as the adoption of Metro's Advisory Body Compensation Policy, allocation of bus lines to each region to reflect the NextGen Bus Network, clarify the definitions for the primary and secondary authority of bus lines, and update items such as staff position references, and...

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