Metro - File #: 2024-0020

• File #: 2024-0020
• Type: Informational Report
• Status: Agenda Ready
• File created: 1/8/2024
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 2/15/2024
• Title: RECEIVE AND FILE the Public Safety Report.
• Sponsors: Executive Management Committee
• Indexes: 7th Street/Metro Center Station, Arroyo Verdugo subregion, Assembly Bill 468, Barriers (Roads), Call For Projects, City of Los Angeles, Cleanliness (Graffiti Abatement), De-escalation, Design build, Division 11, Division 21, El Segundo Station, Escalators, Fare Evasion, Graffiti, Homeless Outreach, Informational Report, Law enforcement, Long Beach Police Department, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Maintenance, Metro Busway G Line, Metro Divisions, Metro Rail A Line, Metro Rail B Line, Metro Rail C Line, Metro Rail D Line, Metro Rail E Line, Metro Transit Ambassadors, North Hollywood Station, Pasadena, Pershing Square Station, Pico Station, Plan, Retrofitting, Ridership, Safety, Safety and security, Security, Statistics, System safety, Testing, Transfer on 2nd Boarding, Transit buses, Transit safety, Uniform Crime Reporting, Vermont/Santa Monica Station, Westlake/Macarthur Park Station, Willowbrook/Rosa Parks Station, Wilshire/Vermont Station

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
FEBRUARY 15, 2024

Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the Public Safety Report.

Issue
ISSUE

Metro is committed to providing outstanding trip experiences for all transportation system users. In furtherance of the Vision 2028 Plan, Metro implemented a multi-faceted plan to improve safety and safety perceptions for riders and employees. The following summarizes current initiatives to accomplish this objective and recent public safety trends.

Background
BACKGROUND

At its February 2022 meeting, the Board received and filed a Reimagining Public Safety Framework (Framework), which outlines a human-centered approach to public safety guided by the principle that everyone is entitled to a safe, dignified, and human experience. This Framework reflects Metro's Public Safety Mission and Values statements, which the Board adopted in December 2021. In March 2023, the Board adopted a revised Code of Conduct, a Bias-Free Policing Policy, and a Public Safety Analytics Policy.

These actions align with numerous initiatives to improve safety and the perception of safety on the system, including the increased, strategic, and layered deployment of personnel (comprised of customer-centered ambassadors and community intervention specialists, as well as transit security, private security, and law enforcement officers) and the piloting of safety and security interventions to address specific concerns (e.g., drug use and crime) on the system.

Discussion
DISCUSSION

System Security & Law Enforcement (SSLE) is responsible for overseeing safety initiatives on the Metro system and works in coordination with other departments, including Operations and Customer Experience, to implement strategies to advance this objective. SSLE forms the foundation of Metro's multi-layered approach to safety and security, focused s...