Meeting_Body
SPECIAL BOARD MEETING
SEPTEMBER 16, 2026
Subject
SUBJECT: 2026 FIFA WORLD CUP DEBRIEF
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE a report on the 2026 FIFA World Cup debrief.
Issue
ISSUE
LA County hosted eight matches as part of the 2026 FIFA World Cup. Metro, as the “Official Public Transit Provider” had a critical part in safely transporting fans around Southern California. To better understand the successes and where Metro can make improvements, Metro staff and a consultant team analyzed performance, customer surveys, and interviewed internal and external stakeholders and partners. This report covers the results.
Background
BACKGROUND
Metro served as the “Official Public Transit Provider” and a “2026 Los Angeles World Cup Host City Supporter” charged with transporting fans during each of the eight tournament games. To achieve this without impacting existing riders, Metro developed and operated a coordinated World Cup Games Enhanced Transit Service (WCGETS) consisting of 300 buses operating on 15 routes originating from transit hubs and temporary park-and-ride locations.
The comprehensive effort was organized through three portfolios, Service, Access, and Experience, covering 16 cross-functional work streams addressing every stage of a fan’s journey experience. These teams managed everything from service planning, security, and station activations to fare payment, wayfinding, signage, accessibility, heat mitigation, and employee deployment.
Following the tournament, an after-action review combined operating data, workstream performance, customer survey results, stakeholder interviews, and internal feedback to assess successes and identify improvements for future mega-events. A total of 9,535 survey responses were received from QR codes at WCGETS hubs and on vehicles, social media ads, Metro App, and intercept surveys at SoFi Stadium and local events. Work stream data can be found in Attachm...
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