Metro - File #: 2024-0990

• File #: 2024-0990
• Type: Informational Report
• Status: Agenda Ready
• File created: 10/3/2024
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 11/21/2024
• Title: RECEIVE AND FILE a status report on the bus and rail service changes effective Sunday, December 15, 2024.
• Sponsors: System Safety, Security and Operations Committee
• Indexes: Arroyo Verdugo subregion, Artesia Station, City of Los Angeles, Construction, Gold Line Initial Segment, Highland Park Station, Informational Report, Los Angeles International Airport, Metro Busway G Line, Metro Rail A Line, Metro Rail C Line, NextGen Bus Study, Pasadena, Plan, Ridership, San Fernando Valley Service Sector, Sierra Madre Villa Station, Station 1109, Station 1109B, Terminal 27, Transit centers, Travel time, Van Nuys, Vans, Willowbrook/Rosa Parks Station

Meeting_Body

OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 21, 2024

Subject
SUBJECT: DECEMBER 2024 SERVICE CHANGE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE a status report on the bus and rail service changes effective Sunday, December 15, 2024.

Issue
ISSUE

Metro makes service changes twice a year in June and December to improve service for our riders. These service changes are also coordinated with bus and rail operator assignment changes required by the labor contract.

Background
BACKGROUND

Metro bus service levels were fully restored as of December 2022 and are being delivered reliably.

The most recent service change was implemented in June 2024. There were no issues encountered with implementation. Ridership continues to increase, with the data from September 2024 showing year-over-year growth of 7.2% for bus average weekday ridership and 11.7 % for rail average weekday ridership. Average weekly on-time performance for bus has also improved from 72.9% (July to September 2023) to 75.0% (July to September 2024) in response to the many improved bus schedules, additional field supervision, operator hiring, and low bus service cancellation rates. These efforts contributed to improved reliability since the June 2024 service change.

Rail on-time performance remained high at 99.45% for Q1 FY25 (July to September 2024), compared to 99.1% for Q1 FY24 (July to September 2024).

Discussion
DISCUSSION

Rail Service:


No changes to rail line services are proposed for December 2024.

Bus Service:
The December 2024 bus service changes will include a range of customer experience improvements, with enhancements to routes and schedules to help people more conveniently and reliably travel where and when they need to:
* Improved Reliability
Operator feedback, customer comments, and system data reports on ridership and on-time performance are reviewed to identify lines with ongoing, low on-time perform...