Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 21, 2021
Subject
SUBJECT: QUARTERLY UPDATE ON HOMELESS OUTREACH SERVICES
Action
ACTION: RECEIVE AND FILE
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Heading
RECOMMENDATION
Title
RECEIVE AND FILE Homeless Outreach Services Report.
Issue
ISSUE
In spring 2016, Metro created the Metro Homeless Task Force to address displaced persons that have turned to Metro's system and property for alternative shelter. Since then, Metro has made significant progress in addressing the homelessness issue by expanding its resources and partnering with community-based organizations.
Background
BACKGROUND
The homelessness crisis has significantly grown in the last couple of years. The Los Angeles Homeless Services Authority (LAHSA) released the results of the 2020 Greater Los Angeles Homeless Count, which showed 66,436 people in Los Angeles County experiencing homelessness. This represents a 12.7% rise from last year's Point-in-Time count of 58,936 homeless persons. The city of Los Angeles saw a 16.1% rise to 41,290 from last year's point-in-time count of 36,300 homeless persons.
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Discussion?
DISCUSSION
HOMELESS OUTREACH SERVICES
Internal Collaborations
SSLE is planning to convene a Metro Tiger Task Force Team to address homelessness throughout Metro's system and properties on a quarterly basis. The Tiger Task Force is Metro-centric, bringing together diverse departments such as Operations, Customer Experience, and Communications, to be a vital voice to internally address the agency-wide approach to the continuing homelessness crisis facing our agency., and support coordinated and robust homelessness initiatives. An introduction to the Tiger Team Initiative will be presented to the Senior Leadership Team in October 2021.
This month, the CEO announced the realignment of the Homeless Outreach and Engagement from SSLE to the Customer Care Department under the newly formed Customer Experience Department.
External Partnerships
In collabor...
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