Metro - File #: 2025-0421

• File #: 2025-0421
• Type: Informational Report
• Status: Agenda Ready
• File created: 5/12/2025
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 6/18/2025
• Title: RECEIVE AND FILE Office of the Inspector General (OIG) Report on Audit of Metro Transit Security Services Performance for the Fiscal Years 2023 and 2024.
• Indexes: Audit, Board approved a Motion, Contractors, Contracts, Informational Report, Law enforcement, Law enforcement personnel, Long Beach Police Department, Los Angeles Police Department, Los Angeles Sheriffs Department, Safety, Safety and security, Security, Strategic planning, Visibility

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 18, 2025
Subject
SUBJECT: OFFICE OF THE INSPECTOR GENERAL (OIG) REPORT METRO TRANSIT SECURITY PERFORMANCE AUDIT FOR FISCAL YEARS 2023 AND 2024 (REPORT NO. 25-AUD-06)

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Office of the Inspector General (OIG) Report on Audit of Metro Transit Security Services Performance for the Fiscal Years 2023 and 2024.

Issue
ISSUE

On February 23, 2017, the Metro Board passed a motion directing the Office of the Inspector General (OIG) to conduct an annual audit of each law enforcement services contract to determine how key performance indicators measure up against actual performance metrics. The audit is to ensure that Metro is receiving the services it is paying for.
Background
BACKGROUND

Metro is the region's principal agency for multi-modal transit operations. Metro operates transit service from eleven (11) geographically distinct bus divisions, four light rail lines, and two subway lines. In addition, critical rail infrastructure includes Union Station, 7th Street/Metro Center, and Willowbrook/Rosa Parks Station. Critical bus infrastructure includes the Harbor/Gateway Station and El Monte Transit Center.
In 2017, Metro awarded three separate 5-year firm fixed unit rate contracts to the LAPD, the LASD, and the LBPD ("Contractors") for transit law enforcement services to support day-to-day operations across Metro's entire service area.
In addition to contract transit law enforcement services, Metro's SSLE Department employs Contract Security, Metro Transit Security Officers (MTS), Metro Ambassadors, and Homeless Outreach staff who all assist in providing safety and security for the Metro system.

Discussion
DISCUSSION

Findings
The audit for Fiscal Years 2023 and 2024 covered the following areas:
A. Visibility of Law Enforcement Security Personnel
B. Supplemental Law Enforcement Services such as Enhanced De...