Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 15, 2026
Subject
SUBJECT: PUBLIC SAFETY ADVISORY COMMITTEE QUARTERLY REPORT
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on Metro's Public Safety Advisory Committee (PSAC).
Issue
ISSUE
In June 2020, the Board directed the CEO to form an advisory committee to contribute to the development of a community-based approach to public safety on the transit system. This Board report provides an update on the Public Safety Advisory Committee's work from September through November 2025.
Background
BACKGROUND
Metro established the first cohort of PSAC on April 7, 2021, with five objectives:
* Advise on the development of a community-based approach to public safety.
* Share input on the development of the multi-agency policing contract renewal.
* Review of the Customer Code of Conduct.
* Provide feedback on Metro's mission and value statements regarding public safety.
* Guide the establishment of Metro's Transit Ambassadors program.
After its 16-month tenure, the first cohort concluded on August 17, 2022. At the September 2022 Board meeting, the CEO recommended that PSAC continue with structural revisions, and the Board approved the recommendation. The second cohort was established on February 25, 2023, and served for two years. The third cohort began its term on February 6, 2025, with the following workplan:
* Advance customer and employee safety as a core customer experience priority, with emphasis on infrastructure improvements (fare gates, barriers, platform safety) and system design decisions that shape rider perceptions of safety;
* Strengthen transparency, accountability, and trust through data, technology, and reporting, including security screening, Transit Watch 3.0 feedback, listening sessions, and regular updates to the Board;
* Center safety for vulnerable riders, particularly people with disabilities, older ad...
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