Metro - File #: 2024-0855

• File #: 2024-0855
• Type: Contract
• Status: Agenda Ready
• File created: 9/9/2024
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 1/16/2025
• Title: AUTHORIZE the Chief Executive Officer to award a three-year, firm-fixed unit rate Contract No. PS123774000 to Lee Andrews Group, Inc. to develop, manage, and operate a Community Intervention Specialist Program in the Not-to-Exceed (NTE) amount of $24,927,121, effective February 3, 2025, subject to resolution of any properly submitted protest(s), if any.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Assembly Bill 468, Board approved a Motion, Budget, Budgeting, Call For Projects, Contractors, Contracts, Customer Experience Plan, De-escalation, Hilda Solis, Holly J. Mitchell, Jacquelyn Dupont-Walker, Janice Hahn, Law enforcement, Metro Rail K Line, Metro Transit Ambassadors, Motion / Motion Response, Police, Prevention, Procurement, Professional Services, Program, Public Safety Advisory Committee, Public Transit System, Rail Operations-Crenshaw Line (Project), Safety, Safety and security, Security, Strategic planning, System safety, Transit safety, Transit System

Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 16, 2025

Subject
SUBJECT: COMMUNITY INTERVENTION SPECIALIST (CIS) PROGRAM

Action
ACTION: APPROVE CONTRACT AWARD

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to award a three-year, firm-fixed unit rate Contract No. PS123774000 to Lee Andrews Group, Inc. to develop, manage, and operate a Community Intervention Specialist Program in the Not-to-Exceed (NTE) amount of $24,927,121, effective February 3, 2025, subject to resolution of any properly submitted protest(s), if any.

Issue
ISSUE

As a part of its re-imagined multi-layer approach to safety and as a complement to the Transit Ambassador Program, Metro has, over the last two years, successfully piloted embedding Community Intervention Specialists with street teams who were deployed to be a welcoming face on the newly opened K Line.

The CIS Program has made an immediate positive impact in creating a safer environment for Metro riders at K Line stations, which have subsequently seen very little criminal activity. Metro now plans to expand the use of Community Intervention Specialists across the Metro system, inclusive of the K Line.

Background
BACKGROUND

Maintaining a safe, clean, and reliable transit system is integral to improving Metro's customer experience. On March 25, 2021, the Metro Board approved Motion 26.2 authored by Directors Bonin, Garcetti, Mitchell, Hahn, Dupont-Walker, and Solis (Attachment A), and on November 18, 2021, approved Motion 25.1 authored by Directors Bonin, Mitchell, Hahn, Solis, and Dupont-Walker (Attachment B), directing staff to reimagine the agency's investments and approach to public safety on the transit system.

In December 2022, Metro awarded a competitive task order under the Communications Support Services Bench to the Lee Andrews Group, Inc. to develop, manage and administer Metro's Customer Experience Street Team Program. The program deployed friendly Stree...