Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
JANUARY 21, 2016
Subject/Action
SUBJECT: CUSTOMER EXPERIENCE TECHNOLOGY IMPROVEMENTS
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Receive and file the status report on efforts underway to use technology and innovation to transform the customer experience on Metro's Bus and Rail system, and mobility in the region in general.
Title
RECEIVE AND FILE report of the Customer Experience Technology Improvements.
Issue
ISSUE
This report provides key accomplishments and technological activities since the last update in September 2015 to further the goal of improving the customer experience as well as a look-ahead to the next update in April 2016.
Discussion
DISCUSSION
The following is a summary of progress on customer focused activities for the referenced period.
1. Formation of Coalition for Transportation Technology - Completed
The Metro Highway Program and Information Technology Services have been meeting with the County of Los Angeles Department of Public Works, Caltrans District 7, Southern California Association of Governments, City of Los Angeles and others to discuss the potential challenges and opportunities tied to the rapid advancement of transportation technology. These discussions have culminated in the formation of the "Coalition for Transportation Technology", a group focused on researching, planning, demonstrating, and validating emerging transportation technology concepts to increase mobility, relieve congestion, enhance safety, and improve quality of life. The Metro Highway Program has been identified by the partner stakeholders to serve as the Coalition lead, and the group is working on the development of a project charter to formalize the Coalition structure.
Some of the preliminary Coalition goals include the following:
A. Provide guidance and support for regional transportation technology deployments.
B. Identify and evaluate transportation technol...
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