Metro - File #: 2016-0550

• File #: 2016-0550
• Type: Contract
• Status: Consent Calendar
• File created: 7/6/2016
• In control: Board of Directors - Regular Board Meeting
• On agenda: 8/18/2016
• Title: AUTHORIZE the Chief Executive Officer to award a three-year fixed price Contract No. PS5491000 to Syncromatics in the amount of $3,998,865 to furnish, install, and maintain electronic signs at bus shelters throughout Los Angeles County for the display of real-time bus arrival and other passenger information.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Budgeting, Bus Acquisitions, Contracts, Implement Nextrip Electronic Signage At High Volume Bus Passenger Boarding Locations Across Loa County To Provide Riders With Real Time Transit Arrival Information. (Project), Procurement, Program, Safety, System safety

Date	Action By	Action	Result
8/25/2016	Board of Directors - Regular Board Meeting
8/18/2016	System Safety, Security and Operations Committee

Meeting_Body
SYSTEM SAFETY, SECURITY AND OPERATIONS COMMITEE
AUGUST 18, 2016

Subject/Action
SUBJECT: NEXTRIP BUS ARRIVAL ELECTRONIC SIGNAGE

ACTION: AWARD 3-YEAR CONTRACT FOR NEXTRIP BUS ARRIVAL ELECTRONIC SIGNAGE

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to award a three-year fixed price Contract No. PS5491000 to Syncromatics in the amount of $3,998,865 to furnish, install, and maintain electronic signs at bus shelters throughout Los Angeles County for the display of real-time bus arrival and other passenger information.

Issue
ISSUE

The purpose of Metro's bus system is to ensure transit riders a safe and efficient mode of transportation throughout the Los Angeles County region. As technology has continued to advance and become more prevalent in all aspects of society, there has also been an increasing desire from our patrons for real-time arrival information, particularly the display of this information at our bus stops. While Metro already provides real-time arrival information on its metro.net website and through its "Go Metro" mobile application as well as many other third party mobile applications, not all patrons have access to this information. Some patrons are more comfortable with technology than others and some may simply not have the means to own a capable device; making this information less accessible for them. According to the latest 2016 Metro Bus Customer Satisfaction Survey, a majority of our bus patrons (62%) still do not have access to a smartphone. Although we believe the transition to smartphones is expected to continue, improving the customer experience for all transit patrons through various user-friendly technology applications is a priority for Metro. Studies (TCRP Synthesis 104 - Use of Electronic Passenger Information Signage in Transit) have also shown that the implementation of these e-signs improve the perceived wait time of passengers, which can aid in improving their overall safety and satisf...