Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
SYSTEM SAFETY, SECURITY AND OPERATIONS COMMITTEE
AUGUST 18, 2016
Subject/Action
SUBJECT: CUSTOMER EXPERIENCE TECHNOLOGY IMPROVEMENTS
ACTION: RECEIVE AND FILE STATUS REPORT
Heading
RECOMMENDATION
Title
RECEIVE AND FILE the status report on efforts underway to use technology and innovation to transform the customer experience on Metro's Bus and Rail system, and mobility in the region in general.
Issue
ISSUE
This report provides key accomplishments and technological activities since the last update in April 2016 to further the goal of improving the customer experience as well as a look-ahead to the next update in November 2016.
Discussion
DISCUSSION
The following is a summary of progress on customer focused activities for the referenced period.
1. Metro Bike Share Downtown Los Angeles (DTLA) and Metro Bike Locker projects - completed and ongoing.
The DTLA Bike Share project was officially launched on July 7, 2016. To date, there are over 60 stations active with up to 1,000 bicycles for public use. The service provides TAP integration with a registered TAP Card and allows for the purchase of a Bike Share Pass. A bike share-registered TAP card serves as the key to unlock a bike at a station.
The Metro Bike Locker Registration webpage has been updated with 12 new stations along the Expo Phase 2 and Foothill Extended Line segments with 232 new bike lockers.
2. Metro.net Website - on going
Staff has been working on the design and development of the next version of metro.net, the agency's primary customer web portal. Key features include a brand new trip planner utilizing open source technology, a new and consolidated service advisory/alert system, the use of geolocation technology and dynamic maps, a design facelift to information pages with video media, and the entire website redesigned for 'mobile first.'
Metro's large website averages 3.5 million page views each month from more than 1.3 million users,...
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