Metro - File #: 2016-0711

• File #: 2016-0711
• Type: Contract
• Status: Agenda Ready
• File created: 8/29/2016
• In control: System Safety, Security and Operations Committee
• On agenda: 10/20/2016
• Title: AUTHORIZE the Chief Executive Officer to award and execute a five-year, firm fixed unit rate Contract No. OP608960027253 to Axiom xCell Inc., for services related to the processing, adjudication and collection of transit and parking citations in an amount not-to-exceed $1,586,533 effective January 1, 2017 through December 31, 2021, subject to resolution of protest(s), if any.
• Indexes: Adjudication, Budgeting, Contracts, Customer Code of Conduct, Fare Evasion, Law enforcement, Parking violations, Procurement, Safety and security, Security, Transit Court, Visibility

Date	Action By	Action	Result
12/1/2016	Board of Directors - Regular Board Meeting
10/20/2016	System Safety, Security and Operations Committee

Meeting_Body
SYSTEM SAFETY, SECURITY AND OPERATIONS COMMITTEE
OCTOBER 20, 2016

Subject/Action

SUBJECT: CITATION PROCESSING SERVICES

ACTION: APPROVE CONTRACT AWARD

Heading

RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to award and execute a five-year, firm fixed unit rate Contract No. OP608960027253 to Axiom xCell Inc., for services related to the processing, adjudication and collection of transit and parking citations in an amount not-to-exceed $1,586,533 effective January 1, 2017 through December 31, 2021, subject to resolution of protest(s), if any.

Issue

ISSUE
In July 2010, the Board established an administrative Transit Court to resolve fare related, parking and other citations issued for violations under Metro's Customer Code of Conduct and Parking Ordinance. The Board action also established an administrative review process to ensure patrons could dispute citations believed to have been issued in error. The goal of Metro's Transit Court is to provide patrons with an administrative rather than criminally punitive adjudication process.

Discussion

DISCUSSION

Metro's Transit Court requires great efficiency to process and adjudicate the volume of citations issued for fare evasion, improper parking and other violations. State of the art information systems will allow staff to better manage correspondence, records, payments, and the disposition of citations. Advancements in the analysis of information supports better records management and enables Metro to leverage latest smart phone technology to issue citations. These processes will now be made available to Transit Court staff to provide patrons with the information needed in regards to citation.

Citation processing services allows law enforcement and Transit Security to enforce Metro's Customer Code of Conduct and Parking Ordinance. Code enforcement includes high visibility teams to ride trains and buses at corridors to combat quality of life issues on the Metro system...