Metro - File #: 2016-0994

• File #: 2016-0994
• Type: Budget
• Status: Passed
• File created: 12/19/2016
• In control: Planning and Programming Committee
• On agenda: 2/15/2017
• Final action: 2/23/2017
• Title: ESTABLISH the Life of Project (LOP) budget for Bike Share TAP Step 3A Integration in the amount of $1.65 million
• Sponsors: Planning and Programming Committee
• Indexes: Bicycling, Budget, Budgeting, Capital Project, Contracts, Metro Bike Share, Multimodal, Payment, Proposition C, Ridesharing, Shared mobility, Transfers, Transit System, Vehicle sharing

Date	Action By	Action	Result
2/23/2017	Board of Directors - Regular Board Meeting
2/15/2017	Planning and Programming Committee

Meeting_Body
PLANNING AND PROGRAMMING COMMITTEE
FEBRUARY 15, 2017

Subject/Action
SUBJECT: BIKE SHARE PROGRAM TAP STEP 3A INTEGRATION

ACTION: ESTABLISH LIFE OF PROJECT BUDGET FOR BIKE SHARE TAP STEP 3A INTEGRATION

Heading
RECOMMENDATION

Title
ESTABLISH the Life of Project (LOP) budget for Bike Share TAP Step 3A Integration in the amount of $1.65 million

Issue
ISSUE

At the November 2015 meeting, the Metro Board authorized the phased Regional Bike Share Integration Strategy to create a seamless user experience with the TAP Program (Attachment A). Two steps of Bike Share TAP integration were completed in time for the launch of the Downtown Los Angeles Pilot Bike Share in July 2016.

At the November 2016 meeting, in order to complete Step 3 - Seamless User Integration, the Metro Board awarded a contract to Vertiba Inc. to enhance the current TAP Customer Relationship Management (CRM) system such that it may accommodate Bike Share account management (Attachment B). Also at the November 2016 meeting, the Metro Board adopted a strategy to implement Step 3A - Bike Share TAP account and payment integration through TAP CRM enhancements. Staff is in the process of finalizing a contract modification with Bicycle Transit Systems (BTS) to perform changes to the existing Bike Share system to support Bike Share TAP Step 3A Integration. Board authorization to establish a LOP is requested to support this effort.

Discussion
DISCUSSION

Board approved Step 3A Integration includes interoperability between Bike Share and transit, allowing for integration with other systems like Metro Bike Hubs, parking, ride sharing and other multi-mobility services. To achieve this functionality, the existing TAP CRM known as TAPforce will be further developed to enable account management for services outside of the Metro transit system. This enhanced TAPforce system will store and process information that will enable payment and delivery of benefits through TAP across a variety of d...