Metro - File #: 2017-0225

• File #: 2017-0225
• Type: Informational Report
• Status: Agenda Ready
• File created: 3/24/2017
• In control: System Safety, Security and Operations Committee
• On agenda: 4/20/2017
• Title: RECEIVE AND FILE status report on efforts underway to use technology and innovation to transform the customer experience of Metro's Bus and Rail system, and mobility in the region in general.
• Indexes: Central Los Angeles subregion, City of Los Angeles, Construction, Digital displays, Downtown Los Angeles, Federal Highway Administration, Gateway Cities Council of Governments, Highway transportation, Informational Report, Kiosks, Los Angeles Union Station, Macarthur Park, Maps, Metro Purple Line, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Red Line, Passenger information systems, Patsaouras Plaza Busway Station, Program, Research, Safety, Safety and security, Security, Surveys, Ticket vending machines, Trucking, Walking, Westlake/Macarthur Park Station, Westside/Central Service Sector, Wilshire/Western Station

Meeting_Body
SYSTEMS SAFETY, SECURITY AND OPERATIONS COMMITTE
APRIL 20, 2017

Subject/Action
SUBJECT: CUSTOMER EXPERIENCE TECHNOLOGY IMPROVEMENT
ACTION: RECEIVE AND FILE STATUS REPORT

Heading
RECOMMENDATION
Title
RECEIVE AND FILE status report on efforts underway to use technology and innovation to transform the customer experience of Metro's Bus and Rail system, and mobility in the region in general.

Issue
ISSUE
This report provides key accomplishments and technological activities since the last update in January 2017 to further the goal of improving the customer experience as well as a look-ahead to the next update in July 2017.

Discussion
DISCUSSION
This following is a summary of progress on customer focused activities for the referenced time period.

1. Enterprise Unified Passenger Information System (digital signage) - effort initiated
The purpose of the Enterprise Unified Passenger Information System Initiative to explore unifying all of Metro's digital bus and rail countdown/information displays, Bluetooth beacons and audio announcers under a single comprehensive content management system. Metro's current count of nearly 1,000 displays will rise sharply in the next few years as new rail stations and transportation hubs are opened for public use. This high device count coupled with county-wide distribution will require an automated system to ensure high availability and consistent content. At a minimum, the system will provide for:

* Automated 24/7 network and device monitoring
* Scheduling and synchronizing real-time feeds
* Ad-hoc insertion of system alerts by Bus/Rail Operations Centers
* Advertising to generate supplemental revenue
* Predictive maintenance based on system use, error logs, device type and age
* Multi-language support for audio announcements
A Scope of Work is being developed for distribution and comment in support of an RFP to be released at the end of FY '17.

2. Partially Automated Truck Platooning - on-going

Metro's H...