Metro - File #: 2017-0725

• File #: 2017-0725
• Type: Motion / Motion Response
• Status: Agenda Ready
• File created: 10/19/2017
• In control: System Safety, Security and Operations Committee
• On agenda: 11/16/2017
• Title: RECEIVE AND FILE report on Metro activity and communication protocols in response to a Metro Blue Line Service Disruption on September 13, 2017.
• Sponsors: System Safety, Security and Operations Committee
• Indexes: 7th Street/Metro Center Station, Customer service, Grand/LATTC Station, Jacquelyn Dupont-Walker, Janice Hahn, Law enforcement, Los Angeles Police Department, Metro Blue Line, Metro Exposition Line, Metro Purple Line, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Red Line, Motion / Motion Response, Police, Rail Operations Control Center, Robert Garcia, Safety and security, San Pedro Street Station, Security, Service disruption, Street closure, Washington Station

Date	Action By	Action	Result
11/16/2017	System Safety, Security and Operations Committee

Meeting_Body
REVISED
SYSTEM SAFETY, SECURITY AND OPERATIONS COMMITTEE
NOVEMBER 16, 2017

Subject
SUBJECT: METRO BLUE LINE SERVICE DISRUPTION
MOTION RESPONSE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE report on Metro activity and communication protocols in response to a Metro Blue Line Service Disruption on September 13, 2017.

Issue
ISSUE

In response to a major Blue Line service disruption caused by police activity on September 13, 2017, Directors Hahn, Dupont-Walker and Garcia introduced Motion #34 (attached) at the September Board meeting directing staff to assess the effectiveness of Metro's coordination with law enforcement, as well as Metro's ability to manage the resulting impacts on transit service of the Metro Blue Line service disruption that occurred on September 13, 2017. Specifically, the motion directed staff to: A) Report details related to Metro's response; B) Explain coordination between transit security and operations; C) Explain how bus bridges are implemented; D) Explain how Metro communicates with its customers during service disruptions; E) Explore strategies to reduce the duration of service disruptions caused by police activity.
Discussion
DISCUSSION

At approximately 5:35 a.m. on September 13, 2017, the Los Angeles Police Department (LAPD) called Metro's Rail Operations Center (ROC) to request a rail stoppage at Washington Street. LAPD advised the ROC that an armed subject was barricaded on the second floor of a building near the Blue Line tracks. Due to the proximity of the barricaded man to the tracks, the ROC halted train service at LAPD's request.

Metro's Incident Response and Bus Bridge Implementation
Metro staff responded to the incident by activating existing plans to communicate with passengers, establish direct coordination with law enforcement, and maintain service by coordinating bus and rail operations.
When a bus bridge is needed to transport passengers around an inc...