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File #: 2017-0745   
Type: Informational Report Status: Agenda Ready
File created: 10/23/2017 In control: Ad Hoc Customer Experience Committee
On agenda: 11/16/2017 Final action:
Title: RECEIVE AND FILE the update on Metro Operations cleanliness efforts.
Sponsors: Operations (Department)
Attachments: 1. Presentation - Cleanliness Report
Meeting_Body
AD-HOC CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 16, 2017

Subject
SUBJECT: METRO OPERATIONS CLEANLINESS UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE the update on Metro Operations cleanliness efforts.

Issue
ISSUE

This report is in response to the Board of Director's request for an update on bus and rail fleet vehicles and facilities cleanliness.
Discussion
DISCUSSION
Operations strive to provide transit service that is safe, reliable, and clean. Several cleanliness efforts are in place to ensure that our vehicles, stations, facilities and Metro property meet Metro cleanliness standards.

Fleet Vehicles Cleaning
Metro buses and rail vehicles are cleaned daily by removing interior dirt and debris, wiping down dashes and ledges, mopping floors, removing graffiti, cleaning the operators' area and washing the exterior of the buses and trains. Bus vehicle detailed cleanings known as "scrubs" are completed every 6,000 miles. Scrubs include all of the daily cleaning activities plus more thorough washing/wiping of interior surfaces and ceilings, removing gum deposits in crevices around seats and cleaning every window. Special cleaning projects and/or campaigns occur regularly to focus on improving specific interior and exterior conditions including bus wheel cleaning, removing scuffing and scrapes, and focused cleaning of doors, seats, and railings.
Stations and Facilities Cleaning
Metro heavy rail stations are cleaned at a minimum of three times per day and light rail and Orange Line stations are cleaned a minimum of twice per day. Cleaning routines include trash removal, sweeping, dusting and wiping surfaces, mopping, and odor mitigation. Heavy rail stations are auto-scrubbed a minimum of five times per week and every rail and Orange Line station is pressure washed at least once per week and as needed. Contracted services are also an important component of our cleanliness efforts and include:
* Graff...

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