Meeting_Body
AD HOC CUSTOMER EXPERIENCE COMMITTEE
NOVEMBER 16, 2017
Subject
SUBJECT: TAP REGIONAL INTEGRATION UPDATE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE update on TAP Regional Integration.
Issue
ISSUE
Metro Board Chair Garcetti requested an update on TAP regional integration, including 1) update on enabling TAP to be used to pay for bikeshare and other account-based programs; 2) update on the TAP mobile app; 3) update on any plans to expand TAP to be able to pay for things beyond transit fare (as exampled by Hong Kong's Octopus card and; 4) next steps for TAP.
Discussion
DISCUSSION
TAP has been busy over the past year building the architecture for a new account-based hybrid system that will work together with our regional transit system. This new hybrid system is an innovation for transit, in that it works together with our existing card-based system to offer additional payment connectivity to programs other than transit.
Enabling TAP for Bike Share and Other Account-Based Programs
TAP has been working for the past year to build the architecture of integration so that many programs, including Bike Share can integrate with TAP payment. The Metro Bike Share team, the Bike Share Vendors and Salesforce Integrators have been working together to integrate payment options so that connections for payment from a TAP account will be available by next summer, 2018 (See ATTACHMENT A, Timeline for TAP Account-Based Functions). Other programs will also be able to take advantage of the same connections, once built, with minimal integration challenges. This would enable other multi-modal integration with Fare Subsidy Programs such as LIFE (formerly Rider Relief Transportation Program), parking services, electric vehicle car sharing, last mile services and many more.
TAP Mobile App
While the architecture must be finished for the TAP account-based payment system in order for the TAP App to be released, TAP is nonethele...
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