File #: 2017-0812   
Type: Informational Report Status: Agenda Ready
File created: 12/5/2017 In control: Finance, Budget and Audit Committee
On agenda: 1/17/2018 Final action:
Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Sponsors: Finance, Budget and Audit Committee, Fe Dalida
Indexes: Access Board, Access Services Inc., Americans With Disabilities Act, Audit, Budgeting, Call For Projects, Contractors, Curbs, Customer service, Emergency Operations Center, Informational Report, Key Performance Indicator, Paratransit services, Safety, Surveys, Time windows
Attachments: 1. Attachment A - Access COR
Date Action ByActionResultAction DetailsMeeting DetailsAudio
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Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
JANUARY 17, 2018

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.

Issue
ISSUE

This is a quarterly update on Access Services (Access), as requested by the Finance, Budget and Audit Committee.

Discussion
DISCUSSION
Agency Overview

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 44 other Los Angeles County fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible buses and trains in Los Angeles County. Access provided more than 4.3 million passenger trips in FY 17 and provides an average of 11,000 trips daily. Access' paratransit service is a next-day shared-ride service, which means a ride must be reserved the day before and may be shared with other Access customers. Access provides curb-to-curb service with additional assistance available to qualified individuals. The service is operated by six contractors who are responsible for the following regions of Los Angeles County: Eastern, Southern, West Central, Northern, Santa Clarita Valley and Antelope Valley. Customers call Access' providers directly to make reservations and schedule trips. Access serves any area within 3/4 of a mile on either side of a rail line or local bus route. This coordinated system allows Access customers to travel without having to transfer nearly anywhere in the Los Angeles County basin served by fixed-route transportation.

Background

This quarterly update and presentation provides information on Access' operational performance and other Agency initiatives.


Agency Operational Performance

One of the main ways that Access oversees its contractors' compliance with federal law and regulations and their service to Los Angeles County paratran...

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