Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
PUBLIC HEARING - TRANSFER ON 2ND BOARDING READINESS
JANUARY 17, 2018
Subject
SUBJECT: PUBLIC HEARING/ORAL REPORT ON TRANSFER
ON 2ND BOARDING READINESS EFFORTS
Action
ACTION: RECEIVE ORAL REPORT/PUBLIC COMMENTS
Heading
RECOMMENDATION
Title
RECEIVE:
A. Statement of MTA Board Secretary;
B. Oral report on Transfer on 2nd Boarding Readiness Efforts; and
C. Public comments.
Discussion
DISCUSSION
• Transfer on 2nd Boarding was approved by the Metro Board of Directors in June 2015
o Transfers on TAP - Eliminates paper transfers
o Transfer period extended from 2 hours to 2.5 hours
o Transfers paid automatically with Stored Value on TAP
• Customer Readiness Recommendations
o Replace Metro Day Pass sales onboard bus with Stored Value
o Transition tokens to TAP
o Increase the TAP card price from $1 to $2 on bus and TVMs to be consistent with all other TAP purchase touchpoints
• Outreach efforts to inform public about hearing included:
o Public postings
o Social Media
o Brochure distribution on buses and trains (10 languages)
Attachments
ATTACHMENTS
Attachment A - TAP Public Hearing Presentation
Prepared_by
Prepared by: Kyle Holland, Manager, Transportation Planning, (213) 922-2446
Reviewed_By
Reviewed by: Nalini Ahuja, Chief Financial Officer, (213) 922-2296
