Metro - File #: 2018-0051

• File #: 2018-0051
• Type: Policy
• Status: Agenda Ready
• File created: 2/15/2018
• In control: Finance, Budget and Audit Committee
• On agenda: 3/14/2018
• Title: AUTHORIZE the Chief Executive Officer to: A. REPLACE Day Pass sales onboard bus with ability to purchase Stored Value and Metro base fare onboard bus; B. ELIMINATE tokens and transition to TAP; C. IMPLEMENT a consistent $2 fee for TAP cards system-wide; and D. FIND that the proposed change in adding Stored Value sales aboard buses results in a Disparate Impact (See Attachment D) but there is substantial legitimate justification for the proposed change and there are no alternatives that would have a less disparate impact on minority riders.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Budgeting, Bus Acquisitions, El Monte Busway, El Monte Transit Station Enhancement, Farebox, Metro Orange Line, Metro Silver Line, Minorities, Outreach, Patsaouras Plaza Busway Station, Payment, Policy, Public Hearing, Purchasing, Ticket vending machines, Title VI Requirements, Tokens, Transfer on 2nd Boarding, Transfers, Transit buses, Transit centers
• Related files: 2017-0880, 2018-0154

Date	Action By	Action	Result
3/22/2018	Board of Directors - Regular Board Meeting

Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
MARCH 14, 2018
AD HOC CUSTOMER EXPERIENCE COMMITTEE
MARCH 15, 2018

Subject
SUBJECT: TRANSFER ON 2ND BOARDING CUSTOMER
READINESS EFFORTS

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to:

A. REPLACE Day Pass sales onboard bus with ability to purchase Stored Value and Metro base fare onboard bus;

B. ELIMINATE tokens and transition to TAP;

C. IMPLEMENT a consistent $2 fee for TAP cards system-wide; and

D. FIND that the proposed change in adding Stored Value sales aboard buses results in a Disparate Impact (See Attachment D) but there is substantial legitimate justification for the proposed change and there are no alternatives that would have a less disparate impact on minority riders.

Issue
ISSUE

Onboard bus TAP Day Pass purchases have declined by over 85% since October, 2011. In comparison, Stored Value fare payments are growing and are expected to increase significantly once Transfer on 2nd Boarding is implemented. With approval, onboard Day Pass sales will be replaced with the ability to purchase or reload TAP cards with either Stored Value or base fare at the farebox. This change will align internal efforts with customer demand and make it easier for customers to purchase fare and travel throughout LA County. Day Pass sales will continue to be available online at taptogo.net, by calling 866.TAPTOGO, at Metro Customer Centers, at TAP vending machines located at Metro rail, Silver Line and Orange Line stations, at El Monte Transit Center, at Patsaouras Bus Plaza, and at over 400 TAP vendor locations.
Title VI Analysis for Adding Stored Value Sales onboard Bus
According to the Title VI analysis for adding Stored Value sales aboard bus (See Attachment D), this fare change confers a benefit on a group that is less minority than all riders and that creates a disparate impact. There is no financial barrier to prevent other users from j...