Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
JULY 19, 2018
Subject
SUBJECT: METRO TRANSFERS DESIGN GUIDE (2018)
Action
ACTION: ORAL REPORT
Heading
RECOMMENDATION
Title
RECEIVE oral update on Metro Transfers Design Guide.
Discussion
DISCUSSION
Overview
Metro has prepared the Metro Transfers Design Guide (Guide), a best practices document with recommendations to improve connectivity for transit customers who transfer as part of their trip. This document builds off of the First/Last Mile Strategic Plan (2014) with recommendations to improve the customer experience for the "complete transit journey." This Guide will serve as a resource for Metro staff, local transit providers, and local jurisdictions to inform the design of stations, bus stops, street improvements, and service planning so that transfers are safe, accessible, convenient, and comfortable for Metro customers. This document will also help guide future strategic planning efforts to ensure that connectivity is a priority for Metro.
Context
Almost two-thirds of Metro customers transfer as part of their transit journey. This number grows when transfers between local and regional transit providers are included. Convenient transfers are essential to providing quality service to Metro's customers and growing ridership. Metro's current planning and design standards and processes focus on transit modes (e.g. bus, rail) separately and do not fully address connectivity between transit corridors and modes. With changing mobility patterns and demographics, increased development in the region, and Metro's ambitious expansion plans under Measure M, there is an opportunity to update Metro's goals and inform standards and practices to prioritize connectivity and the customer experience for future corridor planning, station design, and infrastructure improvements.
Planning Process
To develop the Guide, Metro interviewed customers through a series of focus groups to understand their ov...
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