Meeting_Body
AD HOC CONGESTION, HIGHWAYS AND ROADS COMMITTEE
OCTOBER 17, 2018
Subject
SUBJECT: METRO EXPRESSLANES FISCAL YEAR 2018 OPERATIONS PERFORMANCE REPORT
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE the FY2018 Operations Performance Report (Attachment A) for the Metro ExpressLanes.
Issue
ISSUE
In order to monitor performance and ensure key performance goals are met, Metro ExpressLanes performance metrics are monitored on a continual basis. This report provides an update on the performance of the Metro ExpressLanes for FY 2018.
Discussion
DISCUSSION
Since the inception of the ExpressLanes, more than 195 million trips have been taken on the ExpressLanes (125.4 million on the I-110 and 69.9 million on the I-10). A total of 702,500 accounts have been opened, including 17,049 Low-Income-Assistance-Plan accounts.
Attachment A provides a detailed summary of the program's performance for Metro's Fiscal Year 2018 (July 1, 2017 to June 30, 2018). The following are highlights of the Metro ExpressLanes performance based upon data through June 30, 2018:
* For the full length of each of the corridors, the average monthly speed exceeds 45 miles per hour (mph):
o I-110 ExpressLanes average AM peak-period travel speeds were 52 mph, saving up to an average of 13 minutes compared to the GP lanes.
o I-10 ExpressLanes average AM peak-period travel speeds were 53 mph, saving up to an average of 14 minutes compared to the GP lanes.
* 42.2 million vehicle trips were taken in the ExpressLanes in FY18,an increase of 2% compared to FY17.
* 151,783 transponders were issued in FY18, nearly unchanged compared to FY17.
* Total Low Income Assistance Plan accounts increased by 20% in FY18 over FY17 to a total of 17,049 accounts.
2018 Customer Survey Results
Metro ExpressLanes 2018 Customer Survey gathered feedback as part of Metro ExpressLanes' ongoing efforts to improve customer experience. The survey was sent to all Metro Expre...
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