Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITEE
OCTOBER 18, 2018
Subject
SUBJECT: TELEPHONE SYSTEM MAINTENANCE
Action
ACTION: CONTRACT AWARD
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to award a firm fixed price Contract No. PS51796000 for telephone system maintenance, service, and repair to Scottel Voice & Data, Inc., dba Black Box Network Services, for a not-to-exceed amount of $1,521,764 for the three-year base period effective November 1, 2018, plus $1,037,075 for the first two-year option, and $1,058,899 for the second two-year option, inclusive of sales tax, for a combined total not-to-exceed amount of $3,617,738, subject to resolution of protest(s), if any.
Issue
ISSUE
The current contract expires on October 31, 2018. The services of a qualified contractor are required to provide maintenance and repair services for the Metro owned legacy NORTEL Networks (NORTEL) telephone systems and Cisco Network VoIP telephone equipment.
Background
BACKGROUND
These telephone systems provide telephone service at Metro Headquarters, Central Maintenance Facility (CMF), Bus/Rail operating divisions, Metro Red Line Stations, and other Metro support facilities. Maintenance, service, and repair of the telephones systems must be performed by NORTEL and Cisco certified engineers and technicians. Although Metro technicians perform basic maintenance and repair on the NORTEL telephone system, they are not certified to perform the higher levels of maintenance and repair required for the major components. Also, it is not economical for Metro to maintain the extensive inventory of replacement parts necessary to keep the telephone system operational. Therefore, Metro has historically contracted with a qualified service provider.
Discussion
DISCUSSION
Metro operates six major Rail Lines, Bus Operating Divisions, Facilities Maintenance locations, and the Metro Headquarters. The telephone maintenance contract will provide m...
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