Metro - File #: 2019-0149

• File #: 2019-0149
• Type: Informational Report
• Status: Agenda Ready
• File created: 3/6/2019
• In control: Finance, Budget and Audit Committee
• On agenda: 4/17/2019
• Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
• Sponsors: Finance, Budget and Audit Committee, Fe Dalida
• Indexes: Access Services Inc., Americans With Disabilities Act, Audit, Budget, Budgeting, Community Transportation, Contractors, Curbs, Customer service, Enhanced Mobility of Seniors and Individuals with Disabilities Program, Informational Report, Key Performance Indicator, Measure M, North Los Angeles County subregion, Paratransit services, Persons with disabilities, Request For Proposal, Ridesharing, Safety, San Fernando Valley subregion, Santa Clarita, Testing, Transfers

Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
APRIL 17, 2019

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.

Issue
ISSUE
This is a quarterly update on Access Services (Access), as requested by the Finance, Budget and Audit Committee.
Discussion
DISCUSSION
Agency Overview
Access is the Los Angeles County transit agency that provides paratransit service on behalf of Metro and 44 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible buses and trains in Los Angeles County. There are currently 151,000 registered Access riders. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service is operated by six contractors in the following regions of Los Angeles County: Eastern, Southern, West Central, Northern, Santa Clarita Valley and Antelope Valley. Access provides service in which customers are picked up and dropped off within 3/4 of a mile of local bus and rail routes. Customers call Access' providers directly to make trip reservations.
FY19 - Operational Performance for July 2018 - March 1, 2019
Access monitors its contractors' compliance with federal law and regulations and their service to Los Angeles County paratransit customers through regular audits and the monitoring of Key Performance Indicators (KPIs).
From July 1, 2018 through March 1, 2019, Access provided more than 2.3 million passenger trips, approximately a two percent increase over the same period last year. Year to date, on-time performance (OTP) remains strong and all key performance indicators are being met, except for preventable collisions. Preventable collisions continue to be considerably lower than those experienced by peer transit operators. As a re...