MeetingBody
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 17, 2019
Subject
SUBJECT: FREE METRO A LINE RIDES FOLLOWING COMPLETION OF THE NEW BLUE IMPROVEMENTS PROJECT
Action
ACTION: APPROVE RECOMMENDATION
Heading
RECOMMENDATION
Title
APPROVE providing three consecutive days of free Metro A Line (formerly Blue Line) rail service during the week of October 28, 2019 in recognition of completion of the New Blue Improvements Project and service restoration.
Issue
ISSUE
Metro's practice when opening new rail lines and in response to Director Garcia's request (September 2019 Committee Meeting) that Metro consider providing free A Line service for customer appreciation when the New Blue Improvements Project is completed, and rail service is restored to regular operating levels.
Background
BACKGROUND
The New Blue Improvements Project is a $350 million modernization project to improve the reliability, safety, and customer experience of the Metro Blue Line. The project required portions of the Blue Line to be closed in two phases and Metro has been providing three levels of bus shuttle service for customers. Project phases occurred as follows:
* Phase 1: The Southern Segment included service closures between Pacific Station and 103rd St/Watts Towers Station from January 26, 2019 through May 31, 2019
* Phase 2: The Northern Segment included service closures between Compton Station and 7th St/Metro Center from June 1, 2019 through the week of October 28, 2019; and service closures on the Expo Line between LATTC/Ortho Institute Station and 7th/Metro Center from June 1, 2019 through June 22, 2019
* The Willowbrook/Rosa Parks Station has been out of service since January 26, 2019 and will reopen the week of October 28, 2019.
Discussion
DISCUSSION
The success and completion of the New Blue Improvements Project is largely attributed to critical input, coordination and support from multiple stakeholders including but not limited to: Metro ...
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