Metro - File #: 2019-0735

• File #: 2019-0735
• Type: Informational Report
• Status: Agenda Ready
• File created: 9/20/2019
• In control: Finance, Budget and Audit Committee
• On agenda: 10/16/2019
• Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
• Sponsors: Finance, Budget and Audit Committee
• Indexes: Access Services Inc., Americans With Disabilities Act, Audit, Budget, Budgeting, Contractors, Curb-to-curb Service, Curbs, Customer service, Informational Report, Key Performance Indicator, North Los Angeles County subregion, Outreach, Paratransit services, Request For Proposal, Ridesharing, Safety, San Fernando Valley subregion, Santa Clarita, Shared mobility, Transfers, Video, Wheelchairs

Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
OCTOBER 16, 2019

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.

Issue
ISSUE

This is a quarterly update on Access Services (Access), as requested by the Finance, Budget and Audit Committee.

Background
BACKGROUND

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 44 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible fixed-route buses and trains in Los Angeles County; Access currently has 150,000 registered riders to date. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service operates throughout most of the County of Los Angeles and is operated by six contractors in the following regions: Eastern, Southern, West Central, Northern, Santa Clarita and Antelope Valley. Access provides service to customers who are traveling between locations that are located within 3/4 of a mile of local bus routes and rail lines. Customers call Access' service providers directly to make trip reservations.

Discussion
DISCUSSION

Agency Overview

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 44 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible fixed-route buses and trains in Los Angeles County; Access currently has 150,000 registered riders to date. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service operates throughout most of the County of Los Angeles and is opera...