Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 17, 2019
Subject
SUBJECT: EXPO LINE SERVICE AND OVERCROWDING UPDATE
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE update regarding the Metro Expo Line service and overcrowding issues as a result of FY20 frequency adjustments.
Issue
ISSUE
At the September 2019 Operations, Safety and Customer Experience Committee meeting, Directors Bonin and Garcia requested staff to return to the board with additional information regarding Expo Line service adjustments in response to recent customer overcrowding issues and ridership levels.
Background
BACKGROUND
The FY20 Adopted Budget was developed in pursuit of realizing long-term congestion solutions and providing transportation services for current and potential riders throughout Los Angeles, while maintaining responsible and accountable governance at Metro. In terms of service delivery, the comprehensive budget process resulted in a rail revenue service hour (RSH) decrease of 68,278 or 5.7% due to service modifications on the Blue, Gold and Expo Lines. The budget also included a 79,770 increase in bus RSH in support of special service for special events as well a bus bridges necessary for construction projects, such as the New Blue Improvements Project.
Discussion
DISCUSSION
The changes to frequencies in rail RSH included weekend morning peak time adjustments, peak headway changes from 6 to 8-minutes for the Expo Line and 7 to 8-minutes for the Gold Line, along with reduced off-peak vehicle deployments. These redeployment strategies were aimed to make schedules and train lengths more consistent, improve on-time performance, allow more time for light rail vehicle maintenance. In addition, the 8-minute peak frequency was intended to ensure better availability of full platform, 3-car trains for every peak hour trip and to improve service reliability attributed to train congestion within at-gra...
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