File #: 2020-0313   
Type: Appointment Status: Agenda Ready
File created: 4/23/2020 In control: Operations, Safety, and Customer Experience Committee
On agenda: 5/21/2020 Final action:
Title: APPROVE Leslie Aguirre for membership on Metro's San Fernando Valley Service Council.
Sponsors: Operations, Safety, and Customer Experience Commit
Indexes: Appointment, Customer service, San Fernando Valley Service Council, Strategic planning
Attachments: 1. Attachment A - Listing of Qualifications, 2. Attachment B - Nomination Letters
Date Action ByActionResultAction DetailsMeeting DetailsAudio
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Meeting_Body

OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE

MAY 21, 2020

 

Subject

SUBJECT:                     MEMBERSHIP ON METRO’S SAN FERNANDO VALLEY SERVICE COUNCIL

 

Action

ACTION:                     APPROVE NOMINATION

 

Heading

RECOMMENDATION

 

Title

APPROVE Leslie Aguirre for membership on Metro’s San Fernando Valley Service Council.

 

Issue
ISSUE

 

A member of the San Fernando Valley Service Council submitted her resignation effective December 11, 2020. The terms of this now-vacant seat is July 1, 2018 - June 30, 2021.

 

Discussion
DISCUSSION

 

Metro seeks to appoint Service Council members reflective of the demographics of each respective region. The 2016 American Community Survey demographics of the San Fernando Valley Service Council region where this appointment is to be made as compared to the demographics of the membership of the Council with this appointment is as follows:

 

Race

Hispanic

White

Asian

Black

Other

Membership

55.5%

44.4%

0%

0%

0%

Region Actual

41.7%

40.9%

11.0%

3.5%

3.0%

 

The following individual has been nominated to serve by the nominating authority of the vacant seat. If approved by the Board, this appointment will serve the remainder of the July 1, 2018 - June 30, 2021 term. A brief listing of the nominee’s qualifications and the nomination letter are provided.

 

San Fernando Valley

 

A.                      Leslie Aguirre, San Fernando Valley Service Council, New Appointment

Nominated by: Los Angeles Mayor Eric Garcetti

Term Ending: June 30, 2021

 

The demographic makeup of the San Fernando Valley Service Council with the appointment of this nominee will consist of five (5) Hispanic members and four (4) White members as self-identified by the members in terms of racial/ethnic identity. The gender breakdown of the Council will be five (5) men and four (4) women.

 

Determination_of_Safety_Impact

DETERMINATION OF SAFETY IMPACT

 

Maintaining the full complement of representatives on each Service Council to represent each service area is important. As each representative is to be a regular user of public transit, and each Council is composed of people from diverse areas and backgrounds, this enables each Council to better understand the needs of transit consumers including the need for safe operation of transit service and safe location of bus stops.

 

Implementation_of_Strategic_Plan_Goals

IMPLEMENTATION OF STRATEGIC PLAN GOALS

 

Approval of this recommendation supports the following Metro Strategic Plan Goal: 30 Enhance communities and lives through mobility and access to opportunity.

 

Next_Steps
NEXT STEPS

 

Staff will continue to monitor the major contributors to the quality of bus service from the customer’s perspective, and share that information with the Service Councils for use in their work to plan and to implement and improve bus service in their areas and the customer experience using our bus service.

 

Attachments

ATTACHMENTS

 

Attachment A - Nominees Listing of Qualifications

Attachment B - Nomination Letters

 

Prepared_by

Prepared by: Conan Cheung, Sr. Executive Officer, Service Development, Scheduling

and Analysis, (213) 418-3034

Dolores Ramos, Chief Administrative Analyst, Regional Service Councils,

(213) 922-1210

 

Reviewed_By

Reviewed by: James T. Gallagher, Chief Operations Officer, (213) 418-3108