File #: 2020-0464   
Type: Oral Report / Presentation Status: Agenda Ready
File created: 7/7/2020 In control: Board of Directors - Regular Board Meeting
On agenda: 9/24/2020 Final action:
Title: RECEIVE oral report on Customer Experience Planning.
Sponsors: Operations, Safety, and Customer Experience Commit
Indexes: Customer Experience Plan, Oral Report / Presentation, Safety, Slide
Attachments: 1. Presentation
Related files: 2018-0668, 2020-0580

Meeting_Body

OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE

AUGUST 20, 2020

 

Subject

SUBJECT:                     CUSTOMER EXPERIENCE PLANNING

 

Action

ACTION:                     ORAL REPORT

 

Heading

RECOMMENDATION

 

Title

RECEIVE oral report on Customer Experience Planning.

 

Prepared_by

Prepared by:  Aaron Weinstein, Executive Officer, Customer Experience, (213) 922-3028

 

Reviewed_By

Reviewed by: Nadine Lee, Chief of Staff, (213) 922-7950