File #: 2020-0625   
Type: Informational Report Status: Filed
File created: 9/9/2020 In control: Finance, Budget and Audit Committee
On agenda: 10/14/2020 Final action: 10/14/2020
Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Sponsors: Finance, Budget and Audit Committee
Indexes: Access Board, Access Services Inc., Americans With Disabilities Act, Budgeting, Call For Projects, Central Los Angeles subregion, City of Los Angeles, Civic Center, Cleaning, Contractors, Coronavirus Disease 2019 (COVID-19), Curbs, Customer service, Gateway Cities (Southeast LA County) Service Sector, Gateway Cities subregion, Grant Aid, Informational Report, Key Performance Indicator, Long Beach, Paratransit services, Ridership, Ridesharing, San Fernando Valley subregion, Shared mobility, South Bay Cities subregion, United States Department Of Transportation, Westside Cities subregion
Attachments: 1. Metro Access Presentation - October 2020
Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
OCTOBER 14, 2020

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Issue
ISSUE

This is a quarterly update on Access Services (Access).

Background
BACKGROUND

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 44 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible fixed-route buses and trains in Los Angeles County; Access currently has 140,000 registered riders. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service operates throughout most of the County of Los Angeles and is operated by six contractors in the following regions: Eastern, Southern, West Central, Northern, Santa Clarita and Antelope Valley. Access provides service to customers who are traveling between locations that are located within 3/4 of a mile of local bus routes and rail lines. Customers call Access' service providers directly to make trip reservations or book trips online.

Discussion
DISCUSSION

Response to the COVID-19 Pandemic
Starting in the middle of March with the implementation of Los Angeles City and County's Safer at Home directives, Access saw its average daily ridership decline 78 percent from 11,600 trips a day to 2,500 trips a day. Before the pandemic, Access was on pace to transport over 5 million passengers in FY20.
In response, Access proactively redesigned its system to enhance physical distancing and cleaning protocols to help protect the health of customers and frontline employees, particularly vehicle operators. These initiatives included the elimination of shared rides and funding for enhanced cleaning protocols where...

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