Meeting_Body
OPERATIONS, SAFETY & CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 15, 2020
Subject
SUBJECT: MICROTRANSIT OPERATIONS
Action
ACTION: APPROVE RECOMMENDATIONS
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to:
A. APPROVE the proposed MicroTransit Fare Structure
B. APPROVE adjustments to Service Zones per the NextGen Bus Plan
Issue
ISSUE
A. Approve the proposed MicroTransit Fare Structure
Metro staff seeks approval of the proposed fare structure including introductory pricing for our new on-demand service, MicroTransit.
In May 2020, Operations assembled an internal working group to develop a recommendation on the MicroTransit Fare Structure.
Participants represented the following departments and business units:
* Office of Civil Rights
* Office of Marketing and Commute Services
* Office of Equity and Race
* Office of Management and Budget
* Transit Access Pass (TAP)
* System Security and Law Enforcement
* Women and Girls Governing Council
* MicroTransit Operations
The working group aimed to identify a fare structure that was consistent with Metro's current offerings and similar to regional operators such as our paratransit provider Access Services.
As such, Metro staff recommends the full price to be set at $2.50 per trip, aligned with the fare structure of the Silver Line. As a new on-demand service, MicroTransit is similarly priced to Access Services rates which are $2.75 per trip for trips up to 19.9 miles and $3.50 for trips more than 20 miles. MicroTransit trips have been deemed as eligible for National Transit Database 5307 demand-responsive reporting.
In light of the impacts of COVID-19 on our communities, Metro staff recommends a discount be applied for the first six months of Revenue Service Operations for each service zone launched in calendar years 2020 and 2021. As such, the introductory cost of each MicroTransit trip will be $1.00 for all customers and will not include a transfer. MicroTransit...
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