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File #: 2020-0818   
Type: Informational Report Status: Filed
File created: 11/30/2020 In control: Finance, Budget and Audit Committee
On agenda: 1/20/2021 Final action: 1/20/2021
Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Sponsors: Finance, Budget and Audit Committee
Indexes: Access Services Inc., American Public Transportation Association, Americans With Disabilities Act, Call For Projects, Cleaning, Contractors, Coronavirus Disease 2019 (COVID-19), Curbs, Customer service, Informational Report, Key Performance Indicator, NextGen Bus Study, Paratransit services, Public health, Ridership, Ridesharing, Safety, Shared mobility
Attachments: 1. Presentation
Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
JANUARY 20, 2021

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Issue
ISSUE

This is a quarterly update on Access Services (Access).

Background
BACKGROUND

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 44 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to use accessible fixed-route buses and trains in Los Angeles County; Access currently has 135,000 registered riders. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service operates throughout most of the County of Los Angeles and is operated by six contractors in the following regions: Eastern, Southern, West Central, Northern, Santa Clarita and Antelope Valley. Access provides service to customers who are traveling between locations that are located within 3/4 of a mile of local bus routes and rail lines. Customers call Access' service providers directly to make trip reservations or book trips online.

Discussion
DISCUSSION

Response to the COVID-19 Pandemic
Starting in the middle of March with the implementation of Los Angeles City and County's Safer at Home directives, Access saw its average daily ridership decline 78 percent from 11,600 trips a day to 2,500 trips a day. Ridership has now recovered to approximately 50 percent of normal.
Access is continuing its physical distancing and cleaning protocols including the elimination of shared rides, disinfecting vehicles twice a day, wiping down high contact surfaces after each passenger trip and a face covering mandate. Access' eligibility process continues to be done remotely, over the phone, rather than in-person.
AP...

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