Meeting_Body
OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
SEPTEMBER 16, 2021
Subject
SUBJECT: SEPTEMBER 2021 SERVICE CHANGE
Action
ACTION: RECEIVE ORAL REPORT
Heading
RECOMMENDATION
Title
RECEIVE oral report on September 2021 Service Change.
Equity_Platform
EQUITY PLATFORM
The September 2021 service change includes improved frequency to 36 weekday transit lines and 13 weekend transit lines. The majority of these lines serve equity focused communities where ridership on Metro bus services is high. This increased service also provides additional capacity to accommodate returning riders as Metro ridership continues to recover.
Take One booklet information is available in Spanish and English, as required by Title VI and is available in other key languages on request. Information on the changes was also available on the agency website at that time. Targeted ads were also placed in print and radio media, including on stations that broadcast in other key languages.
Prepared_by
Prepared by:
Joseph Forgiarini, Senior Director, Service Performance and Analysis, (213) 418-3400
Conan Cheung, Sr Exec Officer, Service Development, (213) 418-3034
Reviewed_By
Reviewed by:
James T. Gallagher, COO, (213) 418-3108
