File #: 2021-0622   
Type: Informational Report Status: Filed
File created: 9/16/2021 In control: Operations, Safety, and Customer Experience Committee
On agenda: 10/21/2021 Final action: 10/21/2021
Title: RECEIVE AND FILE a status report on MicroTransit Pilot Project (Micro), costs, and resources.
Sponsors: Operations, Safety, and Customer Experience Commit
Indexes: Access Services Inc., Alignment, Arroyo Verdugo subregion, Bob Hope Airport, Budgeting, Coronavirus Disease 2019 (COVID-19), Customer service, Evaluation and assessment, Fareless System Initiative, Informational Report, Inglewood, Labor, Los Angeles International Airport, MicroTransit Pilot Program, NextGen Bus Study, Non-contract, Operating revenues, Outreach, Partnerships, Pasadena, Pre-Development Agreement, Public private partnerships, Revenue Service, Ridership, Rolling stock, Safety, San Fernando, San Fernando Valley Service Sector, San Fernando Valley subregion, South Bay Cities subregion, South Bay Service Sector, Strategic planning, Surveys, Testing, Zoning
Attachments: 1. Presentation
Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 21, 2021

Subject
SUBJECT: COMPREHENSIVE REPORT ON MICROTRANSIT PILOT PROJECT

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE a status report on MicroTransit Pilot Project (Micro), costs, and resources.

Issue
ISSUE

Per the request of Metro Operations, Safety and Customer Experience Committee Chair Mike Bonin, this first comprehensive report discusses performance and challenges associated with the Micro program. This report provides key information on the following topics:

* Year One: Launching During COVID-19 Pandemic
* Pilot Evaluation Framework
* Performance: Ridership and Financials
* Next Steps: Year Two

Background
BACKGROUND

Micro is a multi-year pilot project designed and developed to evaluate how, and if, Metro should invest in offering a ride-hail product for customers in the County of Los Angeles. The project was initiated within the New Mobility unit of Metro's Office of Extraordinary Innovation and utilized the industry's first Pre-Development Agreement Public Private Partnership (PDA-P3) for transit service delivery. What is unique about this pilot is the collaboration with our labor partners (SMART and AFSCME) to ensure our own workforce fills the positions of drivers and supervisors.

In advance of launching the new offering, staff conducted best practice research, participated in industry working groups and forums, and tested a minimum viable product in select communities using seed funding from the Federal Transit Administration.

Micro was moved to Metro's Operations Department in 2019 and Year One of revenue service began on December 13, 2020, with the first NextGen bus restructure shake-up. Year Two of Micro is set to begin on December 12, 2021.

Discussion
DISCUSSION

Year One: Launching During COVID-19 Pandemic
In year one as much of the transportation industry was shutting down, Micro was in the process of stepping u...

Click here for full text