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File #: 2021-0784   
Type: Informational Report Status: Filed
File created: 12/1/2021 In control: Finance, Budget and Audit Committee
On agenda: 1/19/2022 Final action: 1/19/2022
Title: RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Sponsors: Finance, Budget and Audit Committee
Indexes: Access Services Inc., Americans With Disabilities Act, Call For Projects, Community Transportation, Contractors, Curbs, Customer service, Informational Report, Key Performance Indicator, Los Angeles International Airport, Paratransit services, Partnerships, Prototypes, Ridesharing, Ridesourcing, Rolling stock, Shared mobility
Attachments: 1. Presentation
Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
JANUARY 19, 2022

Subject
SUBJECT: ACCESS SERVICES - QUARTERLY UPDATE

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE status report on Access Services - ADA Paratransit.
Issue
ISSUE

This is a quarterly update on Access Services (Access).

Background
BACKGROUND

Access is the Los Angeles County transit agency that provides paratransit services on behalf of Metro and 45 other fixed route operators, as mandated by the Americans with Disabilities Act (ADA). Eligibility for Access is based on a person's ability to utilize accessible fixed-route buses and trains in Los Angeles County; Access currently has 117,000 registered riders. Access' paratransit service is a next-day, shared-ride, curb-to-curb service with additional assistance available to qualified individuals. The service operates throughout most of the County of Los Angeles and is operated by six contractors in the following regions: Eastern, Southern, West Central, Northern, Santa Clarita and Antelope Valley. Access provides service to customers who are traveling between locations that are located within 3/4 of a mile of local bus routes and rail lines. Customers call Access' service providers directly to make trip reservations or can book trips online.

Discussion
DISCUSSION

Recovering from the COVID-19 Pandemic
As of July 1, 2021, Access has been operating its pre-pandemic, next-day, shared-ride service model. Other developments of note include:
* On December 1, 2021, Access restarted its in-person eligibility process for new applicants only at its Eligibility Centers throughout Los Angeles County. Renewals will continue to be performed via a paper application and, if necessary, a phone interview.

* Global supply chain issues, particularly for vehicle computer chips, have led to substantial delays in vehicle deliveries to Access. In response, on December 13, 2021, the Access Board approved a Vehicle Major C...

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