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File #: 2022-0304   
Type: Contract Status: Passed
File created: 5/2/2022 In control: Board of Directors - Regular Board Meeting
On agenda: 6/23/2022 Final action: 6/23/2022
Title: AUTHORIZE the Chief Executive Officer to award a five-year firm-fixed unit rate Contract No. PS43587000 with Mobility Advancement Group to provide mystery rider observations for an amount not-to-exceed $835,992 for the three-year base term, $306,984 for the first option year, and $322,332 for the second option year, for a total not-to-exceed amount of $1,465,308, effective August 1, 2022, subject to resolution of protest(s), if any.
Sponsors: Executive Management Committee
Indexes: Access Services Inc., Accessibility, Accessibility Requirements, Americans With Disabilities Act, Contracted Bus Service, Contractors, Contracts, Customer service, Governmental And Oversight Activities (Project), Procurement, Program, Safety, Title VI Requirements, Wheelchairs
Attachments: 1. Attachment A - Procurement Summary, 2. Attachment B - DEOD Summary
Meeting_Body
EXECUTIVE MANAGEMENT COMMITTEE
JUNE 16, 2022

Subject
SUBJECT: MYSTERY RIDER PROGRAM (ADA/LEP)

Action
ACTION: APPROVE CONTRACT AWARD

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to award a five-year firm-fixed unit rate Contract No. PS43587000 with Mobility Advancement Group to provide mystery rider observations for an amount not-to-exceed $835,992 for the three-year base term, $306,984 for the first option year, and $322,332 for the second option year, for a total not-to-exceed amount of $1,465,308, effective August 1, 2022, subject to resolution of protest(s), if any.

Issue
ISSUE

The current Mystery Rider Program (MRP) contract, executed in July 2017, will expire on July 31, 2022. MRP monitors and reports on the effectiveness of Metro's fixed-route bus services and all of Metro's contracted bus services (operated by outside bus contractors) in their adherence to Americans with Disabilities Act (ADA) requirements, accessibility, Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order 13166 (Limited English Proficiency), and related operating policies and procedures. In addition, Metro must ensure that its many subrecipients of federal funding are in compliance with the ADA, Title VI, and Executive Order 13166.

Background
BACKGROUND

On August 4, 2011, Metro agreed to a Settlement Order as a result of a lawsuit filed by wheelchair patron Cathy Gaddy and five other wheelchair plaintiffs, who alleged that Metro failed to meet the requirements of the American with Disabilities Act. The Gaddy Settlement Order included provisions that significantly improved Metro's compliance with the ADA, including the implementation of an enhanced Mystery Rider Program to monitor ADA compliance and identify areas for improvement.
The topics observed through MRP include wheelchair boardings and pass-ups, compliance with procedures for wheelchair securement, proper wheelchair securement, the offering of lap and should...

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