File #: 2022-0744   
Type: Informational Report Status: Filed
File created: 10/20/2022 In control: Board of Directors - Regular Board Meeting
On agenda: 1/26/2023 Final action: 1/26/2023
Title: RECEIVE AND FILE a status report on the End of Line Policy evaluation.
Sponsors: Operations, Safety, and Customer Experience Commit
Indexes: 7th Street/Metro Center Station, APU/Citrus College Station, Ara Najarian, Board approved a Motion, Central Los Angeles subregion, City of Los Angeles, Cleaning, Downtown Long Beach Station, Downtown Los Angeles, Emergency Operations Center, Fernando Dutra, Gateway Cities (Southeast LA County) Service Sector, Gateway Cities subregion, Hilda Solis, Homeless Outreach, Homeless persons, Housing, Hubs, Informational Report, Janice Hahn, Karen Bass, Kathryn Barger, Law enforcement, Light rail transit, Link Union Station, Long Beach, Long Beach Police Department, Los Angeles Union Station, Maintenance, Metro Rail A Line, Metro Rail B Line, Metro Rail D Line, Metro Rail E Line, Metro Rail L Line, Metropolitan areas, Motion / Motion Response, Operation LA Metro Homeless Outreach, Outreach, Partnerships, Paul Krekorian, Pico Station, Policy, Safety, San Fernando Valley subregion, Santa Monica, Sidewalks, South Bay Cities subregion, Surveys, Transit Homeless Action Plan, Transit System, Westside Cities subregion, Westside/Central Service Sector, Wilshire/Western Station
Attachments: 1. Attachment A - End of Line Policy Motion, 2. Attachment B - SOP 52, 3. Attachment C - LA County Motion - Improve Homeless Response, 4. Presentation
JANUARY 19, 2023


RECEIVE AND FILE a status report on the End of Line Policy evaluation.

On October 27, 2022, the Metro Board approved Motion #20 by Directors Hahn, Najarian, Solis, Barger, Dutra, and Krekorian (Attachment A) to:
A. Evaluate Metro's End of Line policy and its impacts on communities that have a station that is the end of a Metro rail line;
B. Conduct a thorough evaluation of the unhoused populations exiting trains at night and boarding trains in the morning at the ends of rail lines to better understand the impact of the End of Line policy and to inform future resource deployment;
C. Coordinate with the Los Angeles Homeless Services Authority (LAHSA) for its annual Point-In-Time Count to determine the numbers of unhoused riders on Metro's bus and rail system; and
D. Report back on the above three directives no later than January 2023 with recommendations on what we can do differently.
The following report serves to provide a status update on the evaluation of the End of Line Policy.

The homelessness crisis continues to challenge communities nationwide, including their respective transit agencies. As ridership fell during the pandemic, there was a noticeable increase in people experiencing homelessness (PEH) seeking shelter on the Metro system. While transit vehicles and stations are not designed to be used as a shelter or viewed as an encampment, the system provides refuge from the cold weather during the winter and the heat in the summer. Metro's primary role is that of a transit operator, not a homeless service provider, yet the magnitude of the crisis requires all hands on deck.

Metro customers are concerned about homelessness on the system. We have heard from our customers through various channels, surveys, social media, cu...

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