Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JANUARY 19, 2023
Subject
SUBJECT: ORAL REPORT ON MICROTRANSIT
Heading
RECOMMENDATION
Title
RECEIVE oral report on MicroTransit service update.
Equity_Platform
EQUITY PLATFORM
During the summer of 2022, Metro conducted an On-Board Rider Survey which focused on understanding customer experience and demographics regarding age, gender, race and ethnicity, and household income. Data shows that Metro Micro serves 57% female and 3% non-binary customers, compared to 49% female and 1% non-binary bus customers. Micro customers trend younger than bus or Los Angeles County as a whole, with 72% of Metro Micro customers 18-44 (compared to 53% for Metro Bus and 39% for Los Angeles County). Like Metro Bus, Metro Micro disproportionately serves lower-income households, with 77% of riders coming from households making less than $50,000/year.
Metro Micro Project Staff will work to gather disaggregated ridership data to identify and mitigate any inequities and ensure equitable outcomes relative to service.
Prepared_by
Prepared by: Rani Narula-Woods, Sr. Director, Special Projects, (213) 220-7940
Shahrzad Amiri, Deputy Chief of Operations, Shared Mobility, (213) 922-
3061
Reviewed_By
Reviewed by:
Conan Cheung, Chief Operations Officer, Mobility Services & Development, (213) 418-3034
