Metro - File #: 2024-0213

• File #: 2024-0213
• Type: Budget
• Status: Passed
• File created: 3/24/2024
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 7/18/2024
• Final action: 7/25/2024
• Title: AUTHORIZE the Chief Executive Officer to amend the Fiscal Year 2025 (FY25) Budget and add 27 positions as shown below: A. ADD five non-contract positions for the System Security and Law Enforcement, Information and Technology Services, and the Operations department to manage/perform the day-to-day emergency, security, physical security, and cyber security operations, as well as manage facilities staff to support maintenance/custodial activities within the facility; and B. ADD 22 contract positions for the System Security and Law Enforcement, Information and Technology Services, and Operations departments to manage calls for security service systemwide, as well as provide technical support of computers, software, and data center for a critical facility, supervise/perform ongoing building maintenance, safety and security, daily cleaning, and custodial work in support of a 24-hour daily operation.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Budget, Budgeting, Bus Operations Control Center, Cleaning, Computers, Contracts, Emergency Operations Center, Housing, Incident Command Structure, Information processing, Information systems, Law enforcement, Maintenance, Maintenance facilities, Maintenance practices, Metro Center Street Project, Operations and Maintenance, Protection, Pumps, Rail Operations Control Center, Railroad facilities, Safety, Safety and security, Security, State Of Good Repair, System safety, Threats, Transit System, Video

Date	Action By	Action	Result
7/25/2024	Board of Directors - Regular Board Meeting

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
JULY 18, 2024

Subject
SUBJECT: STAFFING REQUEST FOR METRO CENTER

Action
ACTION: APPROVE RECOMMENDATION

Heading
RECOMMENDATION

Title
AUTHORIZE the Chief Executive Officer to amend the Fiscal Year 2025 (FY25) Budget and add 27 positions as shown below:

A. ADD five non-contract positions for the System Security and Law Enforcement, Information and Technology Services, and the Operations department to manage/perform the day-to-day emergency, security, physical security, and cyber security operations, as well as manage facilities staff to support maintenance/custodial activities within the facility; and

B. ADD 22 contract positions for the System Security and Law Enforcement, Information and Technology Services, and Operations departments to manage calls for security service systemwide, as well as provide technical support of computers, software, and data center for a critical facility, supervise/perform ongoing building maintenance, safety and security, daily cleaning, and custodial work in support of a 24-hour daily operation.

Issue
ISSUE

Metro Center is a new Security facility scheduled to open in December 2024. Preparing for this new facility requires technical, maintenance, and auxiliary staff across three departments. Metro must begin recruiting technical operations staff before opening the facility to ensure adequate training and qualification requirements can be met. These positions will be onboarded using a phased approach throughout FY25, and recruitment will be aligned with critical path activities.

Background
BACKGROUND

As an essential unified command center, the Metro Center can continuously operate for 72 hours during a catastrophe, even with the loss of water, power, gas, and sewer. Its state-of-the-art operations theaters has built-in scalability to accommodate Metro's future transit system up to 2070. The Metro Center serves as a transportation function for the...