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Please note: this meeting's minutes have not been finalized yet. Actions taken on legislation and their results are not available.
Meeting Name: Operations, Safety, and Customer Experience Committee Agenda status: Final
Meeting date/time: 3/19/2026 1:00 PM Minutes status: Draft  
Meeting location: One Gateway Plaza, Los Angeles, CA 90012, 3rd Floor, Metro Board Room
Watch online: https://boardagendas.metro.net Listen by phone: Dial 888-978-8818 and enter Access Code: 5647249# (English) or 7292892# (Español) To give written or live public comment, please see the top of page 4
Published agenda: Agenda Agenda Published minutes: Not available  
Agenda packet: Not available
Meeting video: eComment: Not available  
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2026-0003 28.ContractAUTHORIZE the Chief Executive Officer to execute Modification No. 4 to Contract No. PS7235000 with FRS Environmental, Inc., to continue to provide parts washer leasing and maintenance services, increasing the total Not-To-Exceed (NTE) contract value by $356,513.62 from $1,587,712.50 to $1,944,226.12, and extending the period of performance for the duration of one year, from May 1, 2026, through April 30, 2027.   Not available Not available
2026-0048 29.ContractAUTHORIZE the Chief Executive Officer to execute Modification No. 5 to Contract No. OP1788370008370 to exercise the two-year option with Deco Fence Company to provide fence repair and maintenance services in the Not-To-Exceed (NTE) amount of $1,654,560, increasing the total contract NTE amount from $2,290,068 to $3,944,628, and extending the period of performance from May 1, 2026, to April 30, 2028.   Not available Not available
2026-0127 30.ContractAUTHORIZE the Chief Executive Officer (CEO) to: A. EXECUTE Modification No. 21 to Contract No. PS272680011357 with Bicycle Transit Systems, Inc. (BTS) to exercise up to six, one-month options, each separately as needed from June 1, 2026, to November 30, 2026, to continue Metro Bike Share (MBS) program services in the Not-to-Exceed (NTE) amount of $6,505,955, increasing the total contract value from $131,155,423 to $137,661,378; and B. EXECUTE individual contract modifications within the Board-approved contract modification authority.   Not available Not available
2026-0065 31.Oral Report / PresentationRECOGNIZE Operations Employees of the Month.   Not available Not available
2026-0066 32.Oral Report / PresentationRECEIVE oral report on Metro Operations.   Not available Not available
2026-0062 33.ContractAUTHORIZE the Chief Executive Officer to: A. AWARD a firm fixed unit rate contract, Contract No. PS53258000 to BRiC-TPS, LLC, for implementing, operating, and maintaining a new ExpressLanes Back Office System (BOS) in the Not-To-Exceed (NTE) amount of $114,749,473 for the eight-year base period, excluding contract options, and which shall be authorized as follows, subject to the resolution of any properly submitted protest(s), if any: 1. The Design and Implementation phase of the new BOS will be authorized immediately upon contract execution in an amount NTE $15,583,030; 2. The Operations and Maintenance (O&M) phase of the new BOS will be authorized at the completion of the BOS Implementation in an amount NTE $99,166,443; and B. EXECUTE individual contract modifications for Contract No. PS53258000 within the Board-approved contract modification authority.   Not available Not available
2026-0096 34.Informational ReportRECEIVE AND FILE the Public Safety Report.   Not available Not available
2025-0997 35.Informational ReportRECEIVE AND FILE the: A. quarterly update on the Department of Public Safety (DPS) Implementation Plan; and B. first reading of the Ordinance affirming Metro’s commitment to meet the minimum recruitment and training standards set by the California Commission on Peace Officer Standards and Training (POST) (Attachment A).   Not available Not available
2026-0206  Informational ReportRECEIVE General Public Comment   Not available Not available