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Please note: this meeting's minutes have not been finalized yet. Actions taken on legislation and their results are not available.
Meeting Name: Operations, Safety, and Customer Experience Committee Agenda status: Final
Meeting date/time: 4/16/2026 1:00 PM Minutes status: Draft  
Meeting location: One Gateway Plaza, Los Angeles, CA 90012, 3rd Floor, Metro Board Room
Watch online: https://boardagendas.metro.net Listen by phone: Dial 888-978-8818 and enter Access Code: 5647249# (English) or 7292892# (Español) To give written or live public comment, please see the top of page 4
Published agenda: Agenda Agenda Published minutes: Not available  
Agenda packet: Not available
Meeting video: eComment: Not available  
Attachments:
File #Agenda #TypeTitleActionResultAction DetailsAudio
2026-0100 31.ContractAUTHORIZE the Chief Executive Officer to execute Modification No. 1 to Contract No. PS136554000 with Advanced Cable Solutions to incorporate additional scope and funding associated with the implementation and maintenance of a redundant video wall processor system, in the amount of $660,785, increasing the total contract Not-To-Exceed (NTE) amount from $498,000 to $1,158,785.   Not available Not available
2026-0162 32.ContractAUTHORIZE the Chief Executive Officer to: A. AWARD an Indefinite Delivery/Indefinite Quantity (IDIQ) task order contract, Contract No. OP129922(2)000 to Keller North America, Inc., for Tunnel Grouting Services, in the Not-To-Exceed (NTE) amount of $9,464,800 for the five-year base period and $607,444 for the first one-year option, $631,854 for the second one-year option, and $657,628 for the third one-year option, for a combined NTE amount of $11,361,726, subject to the resolution of any properly submitted protest(s), if any; and B. EXECUTE individual contract modifications within the Board-approved contract modification authority.   Not available Not available
2026-0176 33.ContractAUTHORIZE the Chief Executive Officer to award a firm fixed unit rate contract, Contract No. OP1349930008370 to Los Angeles Glass Company, Inc., to provide glass replacement and installation services systemwide for a Not-To-Exceed (NTE) amount of $4,737,385.00 for the three-year base period, effective July 1, 2026, subject to the resolution of any properly submitted protest(s), if any.   Not available Not available
2026-0177 34.ContractAUTHORIZE the Chief Executive Officer to award a firm fixed unit rate Contract No. OP122327(4)000 to Parkwood Landscape Maintenance Inc., to provide tunnel washing services systemwide for a Not-To-Exceed (NTE) amount of $5,295,000.00 for the five-year base term, effective July 1, 2026, subject to the resolution of any properly submitted protests(s), if any.   Not available Not available
2026-0134 35.ContractAUTHORIZE the Chief Executive Officer to: A. AWARD a five (5) year Indefinite Delivery/Indefinite Quantity (IDIQ) contract, Contract No. OP132076000, with Shell Energy North America (US), LP for Renewable Natural Gas (RNG), inclusive of a five-year base in the Not-To-Exceed (NTE) amount of $140,004,228.05 and one three-year option in the NTE amount of $88,902,684.81, for a combined NTE amount of $228,906,912.86, subject to the resolution of any properly submitted protest(s), if any; and B. EXECUTE individual Task Orders, Transaction Confirmations, and Contract Modifications up to 10% of the contract value.   Not available Not available
2026-0030 36.ContractAUTHORIZE the Chief Executive Officer to: A. AWARD a firm fixed unit rate contract, Contract No. OP127536000 to Axxera Inc. for the Electric Vehicle Charging Stations - Operations & Maintenance services, inclusive of a five-year base in the Not-To-Exceed (NTE) amount of $2,373,210, and $1,008,000 for the first one-year option, and $1,008,000 for the second one-year option, for a total NTE amount of $4,389,210 subject to the resolution of any properly submitted protest, if any; and B. EXECUTE individual contract modifications within the Board-approved contract modification authority.   Not available Not available
2026-0173 37.Informational ReportRECOGNIZE Operations Employees of the Month.   Not available Not available
2026-0174 38.Oral Report / PresentationRECEIVE oral report on Metro Operations.   Not available Not available
2026-0075 39.Ordinance / Administrative CodeAPPROVE the ordinance affirming Metro’s commitment to meet the minimum recruitment and training standards for peace officers and public safety dispatchers set by the California Commission on Peace Officer Standards and Training (POST) (Attachment A).   Not available Not available
2026-0196 40.Informational ReportRECEIVE AND FILE the Public Safety Report.   Not available Not available
2026-0068 41.Informational ReportRECEIVE AND FILE Office of the Inspector General (OIG) Final Report on Audit of Overtime Controls for Metro Transit Security Officers and Security Control Specialists.   Not available Not available
2026-0109 42.Informational ReportRECEIVE AND FILE Office of the Inspector General (OIG) Fiscal Year 2024 Billings Report Supplement to Metro Transit Security Performance audit for Fiscal Years 2023 and 2024.   Not available Not available
2026-0258 43.Informational ReportRECEIVE AND FILE the report of the Neurodiverse Rider Experience Survey & Engagement (Initiative) (Attachment A).   Not available Not available
2026-0138 44.Informational ReportRECEIVE AND FILE status update on NextGen Bus Ridership.   Not available Not available
2026-0264  Informational ReportRECEIVE General Public Comment   Not available Not available