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Please note: this meeting's minutes have not been finalized yet. Actions taken on legislation and their results are not available.
Meeting Name: Operations, Safety, and Customer Experience Committee Agenda status: Final
Meeting date/time: 2/19/2026 1:00 PM Minutes status: Draft  
Meeting location: One Gateway Plaza, Los Angeles, CA 90012, 3rd Floor, Metro Board Room
Watch online: https://boardagendas.metro.net Listen by phone: Dial 888-978-8818 and enter Access Code: 5647249# (English) or 7292892# (Español) To give written or live public comment, please see the top of page 4
Published agenda: Agenda Agenda Published minutes: Not available  
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2025-0954 17.ContractAUTHORIZE the Chief Executive Officer to award a 36-month firm-fixed-price contract, Contract No. PS131366(2)000, to Enterprise Automation for the replacement of the Programmable Logic Controller (PLC) and Emergency Management Panel (EMP) system, for a Not-To-Exceed (NTE) amount of $14,142,415.34, inclusive of sales tax, and subject to the resolution of any properly submitted protest(s), if any.   Not available Not available
2025-1056 18.ContractAUTHORIZE the Chief Executive Officer (CEO) to award a two-year, firm fixed unit rate contract, Contract No. OP133093000 to BikeHub (dba Tranzito), to furnish, install, and maintain 100 E-Paper Bus Stop Electronic Displays in Southeast Los Angeles in the Not-To-Exceed (NTE) amount of $611,230, subject to the resolution of any properly submitted protest(s), if any.   Not available Not available
2025-1076 19.ContractAUTHORIZE the Chief Executive Officer to execute Contract Modifications for five Freeway Service Patrol (FSP) contracts in an aggregate amount of $2,357,000.00, thereby increasing the contract amounts from $23,876,791.98 to $26,233,791.98, and extending the current period of performance with individual amounts as follows: A. Beat 9: Sonic Towing, Inc. Contract No. FS66316003-9, for $698,000 for up to 11 months, increasing the total contract amount from $4,514,753.00 to $5,212,753.00; B. Beat 10: Jon’s Towing, Inc. Contract No. FS66316002-10, for $198,000.00 for up to 11 months, increasing the total contract amount from $4,416,768.50 to $4,614,768.50; C. Beat 12: Sonic Towing, Inc. Contract No. FS66316004-12, for $347,000.00 for up to 11 months, increasing the total contract amount from $4,189,346.88 to $4,536,346.88; D. Beat 21: South Coast Towing, Inc. Contract No. FS66316005-21 for $708,000.00 for up to 11 months, increasing the total contract amount from $3,806,798.60 to $4,514,798.60; and E. Beat 20/37: Safeway Towing, dba Bob’s Towing Contract No. FS73888-200   Not available Not available
2025-1074 20.ContractAUTHORIZE the Chief Executive Officer to award a 24-month, firm-fixed-price single-source contract, Contract No. OP135390000 in the amount of $9,860,758.41 to Mitsubishi Electric US, Inc. to upgrade the existing Rail Station elevator control system, and implement Home Landing Security upgrades with an operational safety feature allowing elevator doors to remain open on the main egress level when not in use by passengers, subject to the resolution of any properly submitted protest(s), if any.   Not available Not available
2025-1077 21.Oral Report / PresentationRECOGNIZE Operations Employees of the Month.   Not available Not available
2025-1078 22.Oral Report / PresentationRECEIVE oral report on Metro Operations.   Not available Not available
2025-0432 23.BudgetCONSIDER: A. RECEIVING AND FILING quarterly status report on the ZEB Program; B. AUTHORIZING the Chief Executive Officer (CEO) to execute the necessary agreements to accept the transfer of 19 New Flyer battery electric buses (BEBs) from Lane Transit District; and C. ESTABLISHING a Life-Of-Project (LOP) Budget for the relocation and make-ready of 19 used New Flyer BEBs, capital project number 201080, in the amount of $2,180,000.   Not available Not available
2025-1084 24.ContractAUTHORIZE the Chief Executive Officer to: A. AWARD an Indefinite Delivery/Indefinite Quantity (IDIQ) Contract No. OP133873(2)000 to Craft Construction & Development, Inc., for Above Ground Facilities Improvement & Repairs, in the Not-To-Exceed (NTE) amount of $116,613,949.83 for the five-year base period and $16,880,142.79 for the first one-year option, $16,690,870.59 for the second one-year option, and $16,874,837.00 for the third one-year option, for a combined NTE amount of $167,059,800.21, subject to the resolution of any properly submitted protest(s), if any; and B. EXECUTE individual contract modifications within the Board-approved contract modification authority.   Not available Not available
2026-0083 25.ContractWITHDRAWN: AUTHORIZE the Chief Executive Officer to: A. AWARD a five-month, firm fixed unit rate contract, Contract No. OP2026710000 to T1 Transportation, Inc., to provide bus transportation services from El Camino College, located in Torrance, CA, to and from Los Angeles (SoFi) Stadium, located in Inglewood, California, for a total of eight FIFA World Cup games in the Not-To-Exceed (NTE) amount of $671,424.00, subject to the resolution of any properly submitted protest(s), if any; B. AWARD a five-month, firm fixed unit rate contract, Contract No. OP2026710001 to T1 Transportation, Inc., to provide bus transportation services from Los Angeles International Airport area hotels and parking zones to and from Los Angeles (SoFi) Stadium, located in Inglewood, California, for a total of eight FIFA World Cup games in the Not-To-Exceed (NTE) amount of $531,544.00, subject to the resolution of any properly submitted protest(s), if any; and C. AWARD a five-month, firm fixed unit rate contract, Contract No. OP2026710002 to T1 Transportation, Inc., to provide bus transportation se   Not available Not available
2025-1010 26.ContractAUTHORIZE the Chief Executive Officer to Execute Modification No. 2 to Contract No. PS124278(2)000, Metro Micro Software Services with Spare Labs, Inc. in support of Metro Micro enhancements and the 2026 FIFA World Cup software platform for shuttle services in the firm-fixed price of $386,150.00, increasing the total contract value from $61,250.01 to $447,400.01.   Not available Not available
2026-0002 27.ContractAUTHORIZE the Chief Executive Officer (CEO) to: A. AWARD six task order based on-call bench Contracts for pre-employment background investigations services for a total Not-To-Exceed (NTE) amount of $2,318,122 for the initial three-year base term, plus $838,304 for the first, one-year option, and $871,837 for the second, one-year option for a total NTE cumulative amount of $4,028,263, effective March 1, 2026, subject to the resolution of any properly submitted protest(s) if any: 1. Arroyo Background Investigations (PS135956000) 2. Kentech Consulting, Inc. (PS135956001) 3. Maerly, LLC (PS135956002) 4. National Testing Network, Inc. (PS135956003) 5. North American Security and Investigations, Inc. (PS135956004) 6. Palicon Group (PS135956005) B. AWARD five task order based on-call bench Contracts for psychological evaluation services for a total NTE amount of $1,184,000 for the initial three-year base term, plus $438,000 for the first, one-year option and $438,000 for the second, one-year option for a total NTE cumulative amount of $2,060,000, effective March 1, 2026, subject to the r   Not available Not available
2025-1098 28.Informational ReportRECEIVE AND FILE the Public Safety Report.   Not available Not available
2026-0009 29.Oral Report / PresentationRECEIVE oral report that provides an update on Metro’s efforts to launch a comprehensive Station Activation Program.   Not available Not available
2026-0091  Informational ReportRECEIVE General Public Comment   Not available Not available