Please note: this meeting's minutes have not been finalized yet. Actions taken on legislation and their results are not available. Details Meeting Name: Ad Hoc Customer Experience Committee Agenda status: Final Meeting date/time: 1/18/2018 1:00 PM Minutes status: Draft   Meeting location: One Gateway Plaza, Los Angeles, CA 90012, 3rd Floor, Metro Board Room Published agenda: Agenda Published minutes: Not available   Meeting video: Audio eComment: Not available   Attachments: Meeting Items (6) 6 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: Legislation only Legislation only All agenda items File # Agenda # Type Title Action Result Action Details Audio 2017-0871 38. Oral Report / Presentation RECEIVE oral report on Metro’s NextGen Bus Study.     Not available Not available 2017-0768 39. Informational Report RECEIVE AND FILE report on the Customer Care Department, the trends in customer complaints and the process for responding to complaints.     Not available Not available 2017-0868 40. Informational Report RECEIVE AND FILE status report on results of 2017 Customer Satisfaction Survey.     Not available Not available 2017-0872 41. Informational Report RECEIVE AND FILE status report on Metro’s rail system Wi-Fi and cellular system project.     Not available Not available 2017-0873 42. Informational Report RECEIVE AND FILE status report on Metro’s bus and rail arrival countdown clocks.     Not available Not available 2017-0858 43. Oral Report / Presentation RECEIVE oral report on Major External Marketing Campaign from 2013 to Current.     Not available Not available