Meeting_Body
FINANCE, BUDGET AND AUDIT COMMITTEE
SEPTEMBER 20, 2017
Subject
SUBJECT: TRANSIT ACCESS PASS (TAP) MOBILE PHONE VALIDATOR
Action
ACTION: APPROVE CONTRACT MODIFICATION
Heading
RECOMMENDATION
Title
AUTHORIZE the Chief Executive Officer to execute Modification No. 6 to Contract No. PS30203139 with Axiom xCell, Inc. (Axiom) to provide additional functionality enhancements for the use of Mobile Phone Validator (MPV) by fare compliance officers to deduct fares on TAP cards, additional security, and data management improvements for an additional cost of $567,137, and extend the monthly support services for an additional two years to November 29, 2019, in an amount of $371,832. This Contract Modification increases the total contract value by $938,969, from $1,061,975 to $2,000,944.
Issue
ISSUE
The current contract with Axiom that provides monthly service and technical support for the MPV application will expire on November 29, 2017. Currently, the MPV application installed on fare compliance officers’ mobile phones allows them to electronically query TAP cards to determine if riders are in compliance with Metro’s fare policy but it will not deduct fares from cards that have not been tapped when boarding the bus or before boarding the train. However, this enhancement will allow fare compliance officers the ability to activate passes or deduct fares from TAP cards that have not been tapped before boarding.
Discussion
DISCUSSION
The MPVs allow fare enforcement officers to perform the core duties of their assignment and have been used to check fare compliance over 15 million times from the launch of the application in March 2015 through January 2017. Modification No. 5, awarded on November 10, 2015, improved the MPV application by providing backup systems, improved security, and limited interoperability with third party applications (e.g., Bike Share and Parking Enforcement). Over the past year, TAP has worked closely with Transit Court in conjunction with fare compliance to design increased functionality of the MPV in the areas of security, integration and the ability to deduct value or activate passes. The ability of the MPV to deduct fare or activate passes could result in an increase in revenue by approximately $300,000 per year based upon fare compliance checks of TAP cards that were not validated for Metro boardings. New enhancements will include:
• Automatic inspector login at rail stations and onboard buses.
• Pinpoint incidents and fare checks at intersections with buses disembarking simultaneously.
• Transmit system-wide security messages to fare compliance officers.
• Integration with eCitation Mobile application.
• Activate passes or deduct fare from TAP cards.
• Integrate MPV data with the TAP Central Data Computer System.
Determination_Of_Safety_Impact
DETERMINATION OF SAFETY IMPACT
The ability to use the MPV for system wide broadcasts will add an additional method for transmitting important messages to fare compliance officers. The addition of searchable location history to pinpoint incident locations will provide enhanced security.
Financial_Impact
FINANCIAL IMPACT
Cost of the enhancements is $567,137 and extension of support services through November 29, 2019 is $371,832. This Modification would increase the total contract value by $938,969, from $1,061,975 to $2,000,944.
The $567,137 required for FY18 is included in the TAP Operations cost center budget under project 210149 TAP API Phase 3 project. Since this is a multi-year project, the project manager and executive officer of TAP are responsible for budgeting in future years.
Impact to Budget
The funding sources for this project are Prop C 40% and fare revenues. These sources are eligible for operating and capital improvements for both bus and rail.
Alternatives_Considered
ALTERNATIVES CONSIDERED
The Board could choose not to fund any of the enhancements to the MPV application nor continue the maintenance program. Extending the maintenance contract with Axiom through November 29, 2019, is critical to continued support of the program. Although the current system is functioning as designed, the additional enhancements will provide substantial improvements to the MPV system and will also allow fare enforcement staff the ability to collect fare.
Next_Steps
NEXT STEPS
Upon Board approval, staff will execute Modification No. 6 with Axiom under Contract No. PS30203139 to extend the period of performance and proceed with implementing new enhanced features.
Attachments
ATTACHMENTS
Attachment A - Procurement Summary
Attachment B - Contract Modification/Change Order Log
Attachment C - DEOD Summary
Prepared_by
Prepared by: Cary Stevens, Deputy Executive Officer, TAP (213) 922-2401
Reviewed_By
Reviewed by:
David Sutton, Executive Officer, TAP (213) 922-5633
Alex Wiggins, Chief Systems Security and Law Enforcement Officer, (213) 922-4433
Nalini Ahuja, Chief Financial Officer, Office of Management and Budget, (213) 922-3088
Debra Avila, Chief Vendor/Contract Management Officer, (213) 418-3051
