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OPERATIONS, SAFETY AND CUSTOMER EXPERIENCE COMMITTEE
JUNE 16, 2022
Subject
SUBJECT: JUNE 2022 RESTORATION AND CHANGES
Action
ACTION: RECEIVE AND FILE
Heading
RECOMMENDATION
Title
RECEIVE AND FILE a status report on June 2022 service change and restoration of 200,000 annualized bus revenue service hours.
Issue
ISSUE
Metro implements transit service changes (bus and rail) in June and December of each year. Metro plans to implement the June service change on Sunday, June 26, 2022. With the changes, annualized bus revenue service hours will increase from approximately 6.3 million revenue service hours to 6.5 million revenue service hours.
Background
BACKGROUND
Metro's twice-annual service change program allows Metro to improve the customer experience through revised transit routes and schedules. However, since the onset of the pandemic in early 2020, multiple service changes have been implemented to respond to the impacts on ridership and operator availability:
* At the beginning of the Covid pandemic, service levels were reduced by 30% in April 2020 from 7.0M annualized Revenue Service Hours (RSH) to 5.0M - representing the deepest cut in service during the pandemic. The reductions were made as a result of three factors: 1) 70% decline in bus ridership, 2) significant loss of sales tax revenues, 3) high service cancellation rates close to 20% due to operators out due to Covid infection, taking care of family with the virus, and childcare needs due to the Safer at Home orders.
* As ridership rebounded to about 50% of pre-Covid levels in June 2020, service levels were increased to 5.5M annualized RSH to meet additional demand and to ensure social distancing.
* By June 2021, ridership rebounded to 65% of pre-Covid levels. As such, and per Board approved Motion 27.1 by Director Garcetti, service levels were increased to 6.5M annualized RSH.
* Service levels were fully restored to 7.0M annualized RSH in September 2021 as directed ...
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