Metro - File #: 2022-0669

• File #: 2022-0669
• Type: Informational Report
• Status: Filed
• File created: 9/15/2022
• In control: Operations, Safety, and Customer Experience Committee
• On agenda: 10/20/2022
• Final action: 10/20/2022
• Title: RECEIVE AND FILE Public Safety Report.
• Sponsors: Board of Directors - Regular Board Meeting
• Indexes: Assembly Bill 468, Bus Operations Control Center, Bus rapid transit, Cleaning, Del Amo Station, Emergency training, Firestone Station, Florence Station, Grant Aid, Historic Broadway Station, Informational Report, Law enforcement, Little Tokyo/Arts District Station, Los Angeles Police Department, Los Angeles Sheriffs Department, Los Angeles Union Station, Metro Divisions, Metro Rail A Line, Metro Rail B Line, Metro Rail C Line, Metro Rail D Line, Metro Rail E Line, Metro Rail K Line, Metro Rail L Line, Regional Connector Transit Corridor Project, Research, Ridership, Safety, Safety and security, Safety programs, Security, Surveys, System safety, System Safety Program, Transit buses, Uniform Crime Reporting, Video, Weapons, Westlake/Macarthur Park Station, Willowbrook/Rosa Parks Station

Date	Action By	Action	Result
10/20/2022	Operations, Safety, and Customer Experience Committee

Meeting_Body
OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE
OCTOBER 20, 2022
Subject
SUBJECT: MONTHLY UPDATE ON PUBLIC SAFETY

Action
ACTION: RECEIVE AND FILE

Heading
RECOMMENDATION

Title
RECEIVE AND FILE Public Safety Report.

Issue
ISSUE

Metro's main priority is providing riders with a safe experience and work environment for employees. As noted in the 2021 Public Safety Survey, safety is a top concern for riders - about four-in-ten respondents who have reduced their Metro ridership cited their safety (not related to COVID) as a reason. Metro is researching, listening, reassessing current safety programs, and launching new safety initiatives. This report provides a status update on these public safety initiatives.

Background
BACKGROUND

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all living, working, and playing in LA County. Metro has implemented several non-law enforcement initiatives aimed at improving public safety and providing riders with the tools to report crime and foster an environment where they are empowered to look out for themselves and each other. The Chief Safety Office continues to incorporate information from surveys, customer complaints, and physical security assessments, amongst others, to analyze a wide array of safety-related issues. Using this information, Metro will formulate solutions to problems, anticipates future issues, and develops programs and initiatives for areas needing improvement.

Discussion
DISCUSSION

The Chief Safety Office is responsible for the strategic and cohesive deployment of a public safety program. Through agency collaboration, the focus is to increase a safety presence in the system, protecting Metro riders, employees, and infrastructure, and conducting fare and code enforcement. Furthermore, the Chief Safety Office oversees safety programs and tools such as the Respect the Ride pilot, the Transit Watch app, and other efforts t...