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Type:
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Informational Report
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Status:
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Agenda Ready
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On agenda:
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7/18/2024
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Final action:
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Title:
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AUTHORIZE the Chief Executive Officer to amend the FY25 Budget to add 108 Full-Time Equivalent (FTE) positions, as shown below:
A. ADD seven (7) non-contract positions to manage customer experience programs, facility maintenance contracts, and provide administrative/financial support; and
B. ADD 101 contract positions to provide daily revenue service as well as supervise, perform ongoing building maintenance, daily security, daily cleaning, custodial work, and customer service in support of planned operations at the new transit center, in addition to the reconfigured C and K lines.
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Indexes:
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Airport Metro Connector (AMC) Station Project, Aviation/Century Station, Aviation/LAX Station, Budget, Budgeting, Bus transportation, Cleaning, Cleanliness (Graffiti Abatement), Contractors, Contracts, Customer Experience Plan, Customer service, Elevators, Escalators, Fire Alarm Control Panel, Fire detection systems, Graffiti, Hubs, Informational Report, Los Angeles International Airport, Los Angeles Union Station, Maintenance, Maintenance facilities, Maintenance of way, Metro Bike Hub, Metro Rail A Line, Metro Rail C Line, Metro Rail E Line, Metro Rail K Line, Procurement, Radio, Radio control, Rail Fleet Services, Rail Operations-Crenshaw Line (Project), Rail transit, Railroad facilities, Regional Connector Transit Corridor Project, Revenue Service, Ridership, Rolling stock, Safety, Safety and security, Security, Testing, Ticket vending machines, Transit buses, Transit centers, Transit Passenger Information System
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Meeting_Body OPERATIONS, SAFETY, AND CUSTOMER EXPERIENCE COMMITTEE JULY 18, 2024 Subject SUBJECT: STAFFING REQUEST FOR LAX/METRO TRANSIT CENTER OPENING AND RELATED C AND K LINE RECONFIGURATION Action ACTION: APPROVE RECOMMENDATION Heading RECOMMENDATION Title AUTHORIZE the Chief Executive Officer to amend the FY25 Budget to add 108 Full-Time Equivalent (FTE) positions, as shown below: A. ADD seven (7) non-contract positions to manage customer experience programs, facility maintenance contracts, and provide administrative/financial support; and B. ADD 101 contract positions to provide daily revenue service as well as supervise, perform ongoing building maintenance, daily security, daily cleaning, custodial work, and customer service in support of planned operations at the new transit center, in addition to the reconfigured C and K lines. Issue ISSUE The LAX/Metro Transit Center is planned to open in November 2024, providing customers with transit access to LAX in two phases. This staffing request addresses immediate needs upon station opening (Phase 1), during which shuttle buses will link LAX/Metro Transit Center to LAX terminals. This service, operated by LAX, currently shuttles passengers from Aviation/LAX Station and will be rerouted/relocated to LAX/Metro Transit Center. Phase 2 will begin when the Automated People Mover (APM) opens to the public and will require additional staffing that will be addressed as part of the FY26 budget development process. With the new center opening, Metro is also opening a new Aviation/Century station and re-configuring the C Line and K Line to provide an improved experience for our customers in advance of a service increase on these lines that is a part of the approved FY25 revenue service plan. Much like the Regional Connector, this will positively transform how customers travel around the county as well as present a unique opportunity to grow Metro ridership from locals and visitors alike. The center ... Click here for full text
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